Executive-Level Negotiation and Leadership Professional
Resume:
Phyllis Franklin **** Hathaway Dr, Grand Prairie,Texas
Outstanding Interpersonal and Leadership skills
High level of Negotiation skills, Tevhnical and Marketing background. Extreme Communication on Excutive level of professional.
Willing to relocate to: Dallas, TX - Arlington, TX - Fort Worth, TX Authorized to work in the US for any employer
WORK EXPERIENCE
Organizer
Education Austin - Austin, TX - August 2015 to Present Responsibilities
Daily membership recruitment for Teachers union in DISD. provide district policies to teachers and support staff with updated information on local and state policies. Scheduled appointments with schools to visits members and potential members for the union set up information sessions with walk ins Keep records of schools and leaders in my assigned areas. High level of neogotion and resolving and solution of employee issues. Daily interaction with district adminstration, Writing rebuttals for greviences . Train members on leadership. Accomplishments
Very successful in recruiting in my target area assigned. Skills Used
Face to face sales and the art of negation,Training and primary Originazing. Guest Services Representative/Part Time
Verizon Theater - Grand Prairie, TX - 2005 to Present Responsibilities
Support the house manager to assit in opening the doors for b the event. Accomplishments
Good reore with guest.
Skills Used
Good leadership.
Samsung Experience Consultant
Mosaic Marketing - Irving, TX - February 2012 to January 2013 Consultant for Samsung launch of new galaxy wireless device, Promote and give expert advice in a pop up environment . Technical expertise of all wireless devices with excellent interpersonal skills with clients and vistors in the footprint. Operation of the samsung camera interface as well. Substitute Teacher/ Part Time
MISD - Mansfield, TX - October 2011 to May 2012
Responsibilities
Support the teacher and follow lesson plans for the day. Worked every year with IPad deployment
Accomplishments
I have managed to assume the title of preferred substitute. Skills Used
Instructor
IT Analyst
Halliburton Energy Services - Carrollton, TX - May 2000 to December 2006 Contact -Larry Eagle
Duties- Writing and development of methods and procedures for the cellular ordering process. Coordinator and Trainer for the department on all software define network for the end users. Setup and maintain the teleconference reservations for the billing. Grant access and instruct the users on online reporting for usage for long distance and cellular invoices. Support any incoming calls for the helpdesk. Processing of all GSM, blackberry, and air cards orders and follow up on those orders, Activate and program new devices, contact vendors for return of devices, Processing calling cards, authorizations codes for long distance usage. Updating usage in billing for charge codes used to pay for billing. Ordering of all office supplies, and mailing in all invoices to end-users. Daily dialog with LEC's and other phone carriers, Troubleshoot outages and enter trouble tickets into system and support process for creating the ticket and follow format for follow-up procedures, order all catering for the department functions, faxing, copies and e-mailing. Title- National Account Rep
Sprint Communication - Irving, TX - May 1984 to April 1993 Duties- Assigned Rep on Business customers, service account, present to customer new products, and site visits to maintain the relationship with the customer. Successful add revenue to customer base, insure accounts were serviced in a proper time frame for success of company. Input data for activation of voice services and landlines,setup wireless services and devices for Loc,Troublesoot and track tickets in systems, address alarms for servers on systems servers.
EDUCATION
B.A. in Communication
Texas Southern University
SKILLS
Brand Ambassodor Samsung (6 years), Training in A+ certification, Microsoft, Com tia, ITIL training,Train the Trainer, Union Organizer for specific political and community issues. Negation (1 year) PUBLICATIONS
Echo saves the world
http://Echosavestheworld/storyjumper.com
A children's book about a girl named echo and her quest to save the environment . She challenges her friends and ask them what they can do to save our planet and make it a Green Day ! ADDITIONAL INFORMATION
Experience working with social media as administrator, operation of wireless products such as cameras, faxes, printers and troubleshoot of most of these periphals on LANs.
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