Remote Customer Service Representative Resume
Resume:
[ James Hoffman
Clinton, NJ
**********@*****.***
****-**** ****, ***********, *** Jersey. Major: Computer Technology. Diploma May 2007 GPA 3.95
****-**** **** **********, *****, New Jersey. Major: Management Science. Bachelor of Science. GPA 3.70
1998-2000 New Jersey Institute of Technology, Newark, New Jersey. Major: Management Information Systems. GPA 3.90
Experience
Receiving/Stock, Cashier/Customer Service: Lowes, Flemington, NJ. Receive and unload packages from truck. Load packages onto pallets. Used handheld computer Zebra to determine location for stocking freight. Take pallets and put products on shelves using a handheld computer. Also used electronic Ballymore, pallet Jack and Order picker to complete stocking process. Top stocked and down stocked inventory to shelves using electric Ballymore. Managed inventory through use of SIMS inventory management software. Processed returns and put products back on shelves. Processed customer purchases at cash registers and self checkout lanes. Use of AI to find products and explain to customers what is the recommend product for their project. Was promoted to Pro Services Customer Service/Cashier.
Warehouse Associate: Amazon Logistics, Bethlehem, PA. Divert packages on conveyor belt to correct side of cluster. Was promoted to Chief diverter for A and B cluster. This saved the company time and money by correctly diverting the packages to the correct clusters. Thus avoiding having to run the packages through the conveyor belt several times. Pick the packages from the conveyor belt to racks for stowing. Pick and stage the bags and boxes from the bins and take cart to staging area. This involved the use of a handheld computer device to determine the routes I had for picking and staging. Assist the Delivery Service Partners with carts out of the warehouse to their delivery vans. Return empty carts from the delivery service partner to the staging area. Replaced the empty bins with the bags for the next shift.
Account Manager/Customer Service: Acuman Technology, South Plainfield, NJ. Selling and marketing DVD Duplicators to businesses and organizations. Developing leads, calling prospects, making presentations overcoming objections and closing sales. Processed all returns and answered all customer service inquiries
Account Manager/Customer Service: Unigroup Microelectronics, Somerset, NJ. Marketing and selling computer hardware and software components to computer repair, upgrade and build businesses. Prospecting and obtaining new customers. Taking and processing credit applications for new customers. Searching on internet to find parts for customers. Ordering computer parts. Order entry and checking inventory, and help in shipping products. Proposed and implemented a plan to take late orders to shipping facility to ensure that all orders placed that day were shipped out to customer as promised. This allowed the company to focus on customers orders and sales. This increased sales for the company and greatly improved customer satisfaction surveys. Process orders into the computer system for shipping. Informing customer of credit approval status. Job also involved Pre-sales and new business development.
Account Manager: Advanced Surveillance Equipment. Livingston, NJ. Marketing and selling security cameras to distributors and businesses. Prospecting and developing new leads, new business development, obtaining new customers, overcoming objections and closing sales
Customer Service Attendant: Whitehouse Exxon. Whitehouse, NJ Greeting customers and attending to their auto service needs. Ensuring their experience was a positive one.
Tele sales Representative/Customer Service: Cybermax Computers, Somerset, NJ. Sold personal computers to businesses and consumers. This job involved resolving all customer service issues leading up to the delivery of the customers purchase. Working with the manufacturing department to verify and ensure production scheduling. The job also involved working with shipping and logistics and the credit department to ensure timely shipping and manufacturing of the products. The job also involved new business development. The calls were both inbound and outbound to close the sales.
Sales Representative/Customer Service: American Express Business Finance, Parsippany, NJ. Set up financing of business equipment for businesses. Entered order into the system. Took credit applications for financing and term loans for customers. Informed customers of approval and decline status. This job involved answering all customer inquiries and explained to customers how the finance process works and how it can help their business. Resolved all customer service issues leading up to the customers financing. Entered finance sale into the computer system. Took term loans online. Trained and supervised newly hired employees. Exceeded my sales goals and customer service levels for the year. Was awarded representative of the year for highest sales volume, dependability and dedication to the job. Trained all new employees in the finance department. Helped our division of the company reach its department sales goals for the year.
Sales Representative/Customer Service: AT&T Capital, Parsippany, NJ. Financed equipment for businesses. Set up credit applications. Informed customers how the finance program worked and how it could help their business. Answered all questions about the finance program. Overcame objections and closed the sales. Entered the sale into the computer system. Improved productivity and efficiency and saved money for AT&T in sending credit applications by proposing and installing a fax on demand system. This also improved customer satisfaction and their customer experience with the company. Had responsibility for training and supervising all newly hired employees. Processed auto lease inquires. Reached all of my sales goals and customer service levels for the year. Helped company reach its sales goals for the department for the year.
Telemarketer/Customer Service: Powersource.com: Flemington, NJ. Call prospects inform them of the product and overcome objections. Explained to prospects the new emerging technology and function of our product and how through the internet and world wide web our product would improve their efficiency and productivity as opposed to just having our product on a CD-ROM. Developed leads for the sales reps and then gave them the leads to close. This was an innovative and dynamic dotcom online business. Faxed over product information and credit applications. Provided sales support to the sales reps and reduced the sales cycle for the sales reps. This helped increase revenue. Performed new business development. This job also involved handling customer service issues related to the product and service. Was responsible for and assisted all sales reps in reaching quarterly sales goals.
Telemarketer/Customer Service: First Liberty Mortgage, Raritan, NJ. Call prospects and inform them of how the refinancing process works and how it can help them. Overcome objections. Take credit applications over the phone. Enter information into computer system. Process credit applications. Contact customer of approval or decline status. Answer any questions and overcome objections. Resolve all customer service issues leading up to the closing date. Job involved much pre-sales and new business development.
AWARDS
Graduated Cum Laude 1995 from Kean University. Presidents Honor List fall 1993, Deans List Spring 94, Deans List fall 1994. Elected member of Lamda Alpha Sigma from the Liberal Arts and Science Honor Society of Kean University in recognition of Scholastic Achievement April 1995.
Representative of the Year at American Express Business Finance 1998. This was for achieving a sales volume of $7,908,389 and for my dedication and dependability to my customers. Member of Mu Kappa Tau of the National Marketing Honor Society in recognition of excellent scholastic record, received 1994. Received the Red Star Award at Lowes given to select associates who go above and beyond to deliver outstanding service to Lowes customers, September 2023. Employe of the month at Lowes September 2023, January 2024 and May 2026. Smart Service 2024 Gold service award for Excellent Customer Service for the year. Front End Hero Award from Lowes for the year 2024 certificate of achievment. Survey Superstar Certificate of Achievement for likely to recommend and excellent customer service 2025. Lowes Red Star award for commitment to Smart behaviors in helping the store succeed for 2024 and 2025.
WORK SKILLS
Computer Networking, Cisco Computer Networking, Network Security, Android Operating System, Windows 10, Windows 8, Windows 95, 98 2000,NT, Vista, Linux, Word, Excel, Powerpoint, Outlook, HTML, 5G Technology, Website design, Digital Marketing, Running a PC help desk, PC upgrading and repair. A+ Advanced PC Repair, Operating Systems, Refinance, Foundations of Management, MBO,TCP/IP Networking, Management of Telecommunications, DSL technology, Economics, Marketing Management, Human Resources, Retail Management, Virtualization Software, Marketing, IP Routing, E-commerce and Internet Proficient with good navigation skills, Programming, Telemarketing, Client Acquisition, Customer Service, Accounting, Social Media, Small Business Management, Finance, Statistics, Quantitative Methods, Public Relations, Sociology, Netsuite CRM, Skype, Sales Support, Advertising, Social Media Marketing, Building PC’s and Gaming PC’s, Data Center Technology, Sales Management, Psychology, SEO, SDLC,Digital Security, Cloud technology, SaaS, IaaS, PaaS, CaaS, BPaaS, Finance, Virtualization and Cloud Storage/Computing, Cybersecurity, IOT, OSI Model and Internet protocols, Artificial Intelligence, Generative AI, Consumer Behavior, Cryptography, logistics, Zebra Handheld computer, Computerized Cash register, Self checkout register.
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