Customer Service & Data Management Specialist

Lenita Whited

***** ****

New Caney, TX *****

Professional Summary

Highly adaptable customer service professional with 15 plus years of experience delivering top-tier client support across fast-paced environments. Proven expertise managing high-volume, multi-line phone queues, resolving complex customer escalation with deep empathy, and coordinating remote workflows. Exceptionally tech-savvy learner and ready to master corporate travel booking platforms.

Core Skills

● Customer Care: Conflict Resolution, High-volume Call Handling, Escalation Management, Client Relationship Building

● Systems & Data: MS Office (Word/Excel), Smart System, NorthStar, SmartWebs, Rapid Data Entry

● Operations: Remote Team Coordination, Multitasking under Pressure, Time Management, Bookkeeping Basics

Professional Experience

Insperity Walden on Lake Conroe- Montgomery, TX

Deed Restriction Officer

March 2025- PRESENT

● Efficiently manage a high-volume, multi-line phone system, serving as the professional first point of contact for complex inquiries.

● Maintain high data accuracy across diverse software databases including Excel, Word, SmartWebs, MCAD, and NorthStar.

● Protect client confidentiality daily while inputting and verifying sensitive personal and account records.

The Ranch Harley Davidson- College Station, TX

Receptionist, Title Writer, & Shipping/Receiving

October 2023 - March 2025

● Operated front-in communications, rapidly routing time-sensitive customer queries and vital business messages.

● Maintained exceptional attention to detail while inputting customer data and managing foundational accounting records.

● Adapted swiftly to proprietary data entry processes and corporate regulatory systems to protect data compliance.

Walmart- College Station & Brenham

Customer Service Manager & Team Lead

March 2006 - April 2021

● Promoted to oversee daily customer service desk operations, consistently resolving high-stress, complex client grievances.

● Directed and motivated distributed teams to safeguard operational speed and drive high client satisfaction metrics.

● Mastered internal legacy data systems (Smart System) to run system reports, audit cash handling, and track inventory. Foley's Answering Service- Elk City, OK

Assistant Manager

January 2004 - February 2005

● Coordinated critical communication channels and schedules to guarantee seamless 24/7 service coverage.

● Managed high-pressure customer service situations, setting the baseline standard for empathetic phone communication. Education & Certifications

● Education: High School Equivalency Diploma (GED)- Richmond, VA

● Certificates: Intuit Bookkeeping Basics, Intuit Tracking Assets and Sales - Coursera

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