Administrative Assistant and Data Entry Expert

Joanne Lynn Vogler

** ******* ******* • Spencerport, NY 14559 • 585-***-**** • ********@*********.**.*** Page 1 of 3

PROFESSIONAL PROFILE

Highly organized Administrative Professional with over 17 years of dedicated experience within the New York State (SUNY) system. Expert in managing complex office operations, executive-level correspondence, and digital information flow. Proven track record in resolving day-to-day operational problems and acting as a primary liaison between staff, leadership, and the public. Microsoft Office Master Certified with a focus on streamlining organizational efficiency and ensuring HIPAA/FERPA compliance CORE COMPETENCIES

• Administrative Leadership: Office Procedure Development, Meeting Coordination, Staff Supervision & Task Assignment

• Correspondence & Writing: Drafting Official Responses, Executive Briefings, Proofreading/Editing, Digital Form Creation.

• Records Management: Electronic Filing Systems, Digital Indexing, Data Verification, HIPAA/FERPA Compliance.

• Data Analysis: Enrollment Forecasting, Seat Capacity Planning, Academic Status Reporting, Budget Tracking.

ADMINISTRATIVE LEADERSHIP PROJECTS

Departmental Digital Transformation & Resource Optimization Initiative Project Lead SUNY Brockport Dept. of Education and Human Development

• Workflow Digitization: Spearheaded the transition of all departmental paper processes to MachForms, including the conversion of in-person orientation plans and physical Plans of Study into a fully digital ecosystem.

• Strategic Enrollment & Seat Planning: Developed and maintained comprehensive Undergraduate and Graduate spreadsheets derived from digital Plans of Study. Utilized this data to provide precise metrics on:

o Seat Capacity Requirements: Determining exact seating needs for each course based on student major density.

o Section Planning: Identifying the necessary number of course sections needed per semester. o Advising Equity: Monitoring advisee counts per faculty member to ensure equitable advising loads across the department.

o Stakeholder Information Flow: Automated the distribution of digital Plans of Study to ensure all key stakeholders—including Students, Advisors, Administrative Assistants, and Field Experience coordinators—received real-time, accurate documentation. o Operational Efficiency: Reclaimed significant floor space by eliminating physical file cabinets, reduced office supply expenditures, and enhanced student file security via encrypted digital access.

• Executive Correspondence & Communication

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PROFESSIONAL EXPERIENCE

Administrative Assistant 1 (Graduate & Undergraduate Programs) 11/2012 – 05/2024

• Reviewed incoming correspondence and drafted responses for department leadership; ensured all outgoing materials met rigorous standards for grammar, spelling, and professional tone.

Managed all student and faculty communications, distributing official academic status and orientation materials.

• Liaison & Strategic Coordination:

Acted as the primary point of contact for inquiries, coordinating information flow among key executives, staff, and the public.

Partnered with the Advancement Committee to provide critical enrollment forecasting and course seat capacity data for long-term planning.

• Operational Problem Solving & Innovation:

Resolved day-to-day operational problems by identifying bottlenecks in recruitment; developed the

“Think About Teaching” campaign which improved outreach efficiency.

Maintained the department website and successfully transitioned all legacy paper processes to digital via MachForms.

ROCHESTER EDUCATIONAL OPPORTUNITY CENTER (REOC), SUNY Brockport Keyboard Specialist 1 (Admissions / Career Services) 11/2006 – 11/2012

• Office Administration & Procedures:

• Established office procedures for contact database maintenance using ACT!; created standardized digital forms to ensure consistency across the SUNY Outreach department.

• Researched background information for admissions reports, facilitating data-driven decision-making for executive leadership.

• Supervision & Professional Development:

• Supervised and assigned tasks to clerical staff and Work Experience Program (WEP) participants; provided comprehensive training on office protocols and data entry standards.

• Transmitted instructions to staff and conducted rigorous follow-up to ensure 100% project completion rates.

• Executive Support & Event Planning:

• Coordinated and arranged meetings and high-volume appointment calendars for Career Services executives.

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ROCHESTER EDUCATIONAL OPPORTUNITY CENTER (REOC), SUNY Brockport (Continued)

• Assisted in the planning and implementation of large-scale recruitment mailings and special campus events.

• Customer Service & Liaison:

Handled telephone calls and assisted visitors, responding to complex questions regarding registration phases from application through enrollment via the SiSter database. SUTHERLAND GLOBAL SERVICES / EASTMAN KODAK CO. Rochester, NY Technical Support Representative 01/2002 – 11/2006

• Provided high-level troubleshooting and technical resolution for hardware and software issues, maintaining a 4.0 GPA-level technical standard in Information Technology applications.

• Responded to technical inquiries from the public, demonstrating the ability to translate complex technical information into clear instructions.

TECHNICAL SKILLS

• Office Productivity: Microsoft Office Suite (Master Certified): Word (Expert), Excel (Expert), Outlook

(Expert), PowerPoint.

• Higher Education Systems: Banner, MachForms, SiSter, ACT! Database, Digital Document Management Systems.

• Digital Operations: Electronic Filing, Digital Indexing, Website Maintenance (CMS), Desktop Publishing.

EDUCATION & CERTIFICATIONS

• Associate’s Degree in Information Technology/Programming Bryant & Stratton College

Academic Achievement: 4.0 GPA

• Microsoft Office Master Certified (Expert Level)

• Award: REOC Excellence in Support Services (2008)

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