Supply Chain & Inventory Operations Leader

Christabel A. Addison ******************@*****.***

San Antonio, TX 480-***-**** https://www.linkedin.com/in/christabel-addison-636a44190/ SUMMARY

Dynamic supply chain expert with a proven track record of leading teams, improving processes, and optimizing inventory management in Amazon Pharmacy and Optum Rx. Adept at leveraging data-driven insights to enhance operational efficiency, ensure regulatory compliance, and drive significant performance improvements. Skilled in team leadership, process optimization, and vendor management with a strong technical background in various analytical tools. EDUCATION

W. P. Carey School of Business at Arizona State University Master of Science in Global Logistics

Kwame Nkrumah University of Science and Technology Bachelor of Science in Business Administration (Logistics and Supply Chain Management) Six Sigma Global Institute

Lean Six Sigma Black Belt Certification

SKILLS

• Advanced Excel Skills: Regression and Forecasting Analysis, Linear Programming, Decision Modeling and Analysis, Sensitivity Analysis, Integer Programming Models, Optimization, and Solver Modeling

• Supply Chain Management: Inventory management, vendor management, pharmaceutical waste management

• Operational Leadership: Team management, training and mentoring, productivity and quality tracking, and coaching,

• Process Improvement: Lean techniques, process optimization, continuous improvement, and data-driven decision making PROFESSIONAL EXPERIENCE

Inventory Supervisor November 2024 – Present

Optum Rx, UnitedHealth Group San Antonio, TX

• Lead, mentor, and coach a team of pharmacy technicians who purchase, receive, reconcile purchase orders, put away, manage drug recalls and returns; and conduct regular inventory cycle counts of supplies, analyze discrepancies, and undertake improvement projects.

• Review productivity goals and manage work and labor constraints to make decisions that ensure inventory availability, accuracy, and space optimization.

• Champion and drive inventory accuracy program improving inventory accuracy by 5% in the first three months in role.

• Manage and maintain fulfillment inventory following state and federal regulations and company policies and procedures. Inventory Manager March 2022 – September 2024

Amazon Pharmacy Austin, TX

• Manage inventory process and vendor relationships to ensure continuity of pharmacy fulfillment operations and compliance with federal and state regulations and adherence to company policies.

• Improved DPMO of medication inventory accuracy by 47% in three months by identifying the root causes of the inaccuracies and implementing new standard work practices; and cycle counts to control the improvements made.

• Streamlined the inventory out of stock management process which improved on-time delivery by 10% in a month.

• Work closely with the purchasing team to communicate medication supply issues; and with the operations and the engineering team to test and roll out new software and troubleshoot issues with the drug supply chain network.

• Developed and implemented a standard work practice for managing regulated hazardous and non-hazardous pharmaceutical waste which resulted in a 100% success in Environmental Performance Indicator scoring in 2022. Area Manager - Operations May 2021 – March 2022

Amazon Pharmacy Austin, TX

• Supervised a team of pharmacy technicians at the pharmacy fulfillment center to ensure seamless operations and teamwork.

• Applied process improvement initiatives and lean techniques to simplify the internal canister production process by using data about pill measurements to make production recommendations, reducing lead times from months to a day and improved drop error rate by 29%.

• Developed a daily shift predictor for shift planning which improved daily assignment decisions made by Area managers and created metrics and benchmarks upon which new trainees are reviewed and measured by learning and operations teams.

• Created metrics and benchmarks against which trainees are reviewed and their improvements measured.

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