Remote Administrative Support & Data Entry

NACOLE LAHAI

Remote Administrative Support Customer Service Data Entry

Bowie, MD 240-***-**** ***************@******.***

PROFESSIONAL SUMMARY

Administrative and program coordination professional with 10+ years of experience in customer communication, data entry, confidential records, scheduling, reporting, documentation review, and electronic information systems. Strong Microsoft Office skills with dependable follow-up, accuracy, organization, and professional phone/email communication. Well suited for remote administrative support, customer service, and data-entry work.

CORE QUALIFICATIONS

• Remote Administrative Support

• Customer Service & Phone Support

• Data Entry & Database Updates

• Records & Document Management

• Microsoft Office & Email

• Scheduling, Accuracy & Follow-Up

PROFESSIONAL EXPERIENCE

St. Coletta of Greater Washington Program Coordinator

June 2020 – Present

• Coordinate staff schedules, appointments, meetings, documentation, and time-sensitive administrative follow-up.

• Enter, update, organize, and review information in electronic systems while maintaining confidential records and tracking documents.

• Prepare reports, correspondence, and schedules using Microsoft Office; serve as a point of contact by phone and email for staff, families, leadership, and community partners.

• Resolve routine administrative issues, communicate changes, and ensure requests are routed and completed promptly.

Global Resources and Solutions Direct Support Professional

March 2018 – June 2020

• Maintained case records, progress documentation, service information, and confidential files.

• Entered and updated information accurately, completed reports, coordinated appointments, and communicated changes to supervisors and team members.

The Art and Drama Therapy Institute Direct Support Professional

March 2014 – June 2018

• Completed accurate daily documentation and maintained organized records in residential and community-support settings.

• Assisted with scheduling, transportation coordination, and communication with care-team members and outside partners.

EDUCATION & TRAINING

Everest Institute — Medical Assistant Diploma, July 2011

Bowie High School — High School Diploma, May 2005

ADDITIONAL SKILLS & TRAINING

Microsoft Office • HIPAA • OSHA • CPR • First Aid • DDA Training • Mandt Training

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