Remote Sales and Customer Service Representative

Shante Caldwell

Macon, GA ***** +1-478-***-**** **************@*******.***

Professional Summary

Are you ready to gain a perfect addition to your company ? Someone who is HIGHLY self motivated and a self starter, punctual with everything she do ? Someone that is dedicated to putting the customer's and clients first with positivity, quickness and one call resolution to avoid repeated callers ? Well look no further because the employee of your DREAMS is right here in front of you and is ready to excel ! Willing to relocate to: Remote

Work Experience

Communicator

InfoCision Remote

January 2024 to Present

• Generated leads and secured sales through outbound telemarketing calls

• Consistently exceeded monthly sales targets by 89% through effective communication and persuasive selling techniques

• Built strong relationships with customers, addressing their needs and providing product information to drive sales

• Utilized CRM software to track customer interactions, update contact information, and manage follow-up activities

• Implemented strategies to overcome objections and handle customer concerns, resulting in increased conversion rates

• Collaborated with the marketing team to develop targeted scripts and call lists for specific campaigns

• Maintained accurate records of all calls made, including details of conversations and outcomes

• Identified upselling opportunities during customer interactions, leading to an increase in average order value by 45%

• Provided exceptional customer service by promptly resolving issues or escalating them to the appropriate department

• Participated in ongoing training sessions to enhance product knowledge and improve sales techniques

• Adhered to company policies and procedures while conducting telemarketing activities

• Contributed ideas for process improvements that resulted in increased efficiency within the telemarketing department

• Assisted in market research efforts by gathering feedback from potential customers during phone surveys

• Worked collaboratively with team members to achieve collective goals and meet performance metrics on a daily basis

• Developed rapport with prospects through active listening skills, building trust and increasing likelihood of successful conversions

• Managed a high volume of outbound calls per day while maintaining quality standards

• Followed up on leads generated from various marketing campaigns using persuasive communication techniques

• Achieved top performer status multiple times based on individual sales results

• Increased lead-to-sale conversion rate by implementing personalized follow-up strategies

• Demonstrated excellent time management skills by efficiently handling a large number of calls within designated timeframes

• Utilized persuasive language techniques to effectively communicate product benefits and features

• Developed and maintained a comprehensive knowledge of products and services offered by the company

• Consistently met or exceeded daily, weekly, and monthly call volume targets Travel Agent/Customer Service

National Leisure Group Remote

November 2021 to January 2024

• Provided travel advice

• Create a personalized itinerary

• Scheduled trip / event for cruise.

• Price quote cruise packages.

• price quote promotions.

• Informed travelers about loyalty / reward programs.

• Educated travelers of any travel restrictions and made sure they were aware of all travel documents needed to travel.

• Verified Proper identification, Proper citizenship and any promotions attached to residents" only.

• Booked Hotels

• Booked car rentals.

• Booked round trips.

• Booked Shore Excursions.

• Organized accommodations and ground transportation.

• Upsell room categories and travel packages.

• Advised planned and assisted with group travels. made sure travelers knew about all proper documents needed if children or non us citizens traveled.

• compensated for natural disaster's .

Customer Service Retention Specialist

Charter Communications- Spectrum Winter Haven, FL November 2019 to December 2022

• Upsell mobile

• Cross Marketing.

• Pitch mobile.

• Process payments.

• Rebuttal objections on why they did not want to keep the service and show and/or convince the client on every reason they needed to keep their lines of service while adding additional lines of services n top of current services.

• Offer spectrum promotions to value tenure and new clients.

• Canceled contracts and started new order sells.

• Bill review's

• Bill Dispute's

• Bill inquiry's

• Deescalate customer's.

• Troubleshooting cellular devices if needed.

• Computer proficiency in a Microsoft Window environment

• Excellent verbal skills (clear & confident).

• Ability to work well in a dynamic, fast changing environment while I was being committed to over nights and weekends, with rotating weekends~!

• focus on driving multiple additional revenue income for our clients while protecting the sanctity of their brand. Travel Agent

National Leisure Group

December 2020 to November 2022

Provided travel advice and a personalized created scheduled trip / event for cruise. price quoted cruise packages.

price quoted promotions.

informed travelers about loyalty / reward programs. Any travel restrictions and made sure they were aware of all travel documents needed to travel . Proper identification, Proper citizenship and any promotions attached to residents" only. Booked Hotels, cruises, flips and rental cars.

Organized accommodations and ground transportation. upsell room categories and travel packages.

Advise and plan group travels.

made sure travelers knew about all proper documents needed if children traveled. Customer Retention Specialist

Spectrum Winter Haven, FL

January 2019 to December 2020

Sell mobile and pitch mobile . Process payments, rebuttal objections on why they did not want to keep the service and show / convinced them every reason they needed to keep spectrum . Canceled contracts and started new order sells RCA/Med Tech

Spring Haven Retirement Community Winter Haven, FL October 2016 to November 2019

getting rooms ready for new patients by restocking items, tidying the room and remaking the bed. If asked, help doctors or nurses with treatments, gather supplies for them, and change wound dressings as directed. Sales Agents

DS Services Lakeland, FL

December 2016 to July 2019

Upsale and cross marketing,Customer service and sale company product,troubleshooting cellular devices if needed, Computer proficiency in a Microsoft Window environment, Excellent verbal skills (clear & confident),

Ability to work well in a dynamic, fast changing environment while I was being committed to over nights and weekends! focus on driving additional revenues for our clients while protecting the sanctity of their brand. RCA/Med Tech

Spring Haven Retirement Winter Haven, FL

October 2015 to November 2018

getting rooms ready for new patients by restocking items, tidying the room and remaking the bed. If asked, help doctors or nurses with treatments, gather supplies for them, and change wound dressings as directed. Office Receptionist/ Administration Assistant

CROWN SHREDDING Winter Haven, FL

September 2013 to October 2018

Keep area Organized Make inbound and outbound calls Work in Microsoft word. Help assist with meetings Schedule and Make appointments Follow up with appointment and. Clients Data entry Schedule meetings Greets visitors with great customer care and professionalism. Maintain office supplies and inventory And QuickBooks. Accomplishments Kept everything maintained and up to standards. I made sure every customer that came in left with a smile and a good impression of the company. I made sure the customers were satisfied with their appointments as well as clients. Skills Used Professionalism Dedication Perseverance Ambition Willingness to learn new things. And an outstanding multitasker.

Office Receptionist/ Administration Assistant

crown shredding Winter Haven, FL

September 2013 to October 2017

Responsibilities

Keep area Organized

Make inbound and outbound calls

Work in Microsoft word.

Help assist with meetings

Schedule and Make appointments

Follow up with appointment and. Clients

Data entry

Schedule meetings

Greets visitors with great customer care and professionalism. Maintain office supplies and inventory And QuickBooks . Accomplishments

Kept everything maintained and up to standards . I made sure every customer that came in left with a smile and a good impression of the company. I made sure the customers were satisfied with their appointments as well as clients . Education

Associate Degree (Some college)

Polk State College

March 2014 to November 2015

High school diploma or GED

Lake Region High School

August 2010 to June 2013

High school diploma

Lake Region High School Eagle Lake, FL

August 2010 to June 2013

High School Diploma

Lake Region High School Eagle Lake, FL

January 2010 to January 2013

Associate's degree

Skills

Medical sales E-commerce Multi-line phone systems Objection handling (sales technique) Phone triage Multi-line phone systems (5 years) Solar energy High-end sales Proofreading Microsoft SQL Server Inside sales Technical sales Active listening Data entry Appointment scheduling VoIP Computer operation Research CRM software Troubleshooting Help desk In-person customer service Technical Proficiency Inventory control Telemarketing Host/Hostess Cleaning Experience Processing cash transactions Call center Phone customer support Non-technical user support Continuous improvement Highly skilled in greeting, registering, and assigning rooms to guests Medical collection Google Workspace Deescalations Retail sales transactions Pricing Windows Order inquiry handling Food preparation English Customer support - Customer support experience (11-15 years) Microsoft Exchange Citrix Software sales Restaurant experience Direct sales Math Documentation review Zendesk Intake Microsoft Outlook Office experience Customer support experience within healthcare industry Telecommunication Call center experience Providing product information Technical troubleshooting support Solar sales Email customer support Medical terminology WAN Network support Adaptability Customer training Customer support experience within retail industry Partner customer support Persistence Desktop applications Zendesk Sell Computer skills Customer retention Phone call management Technical support Customer communication Customer support experience within telecommunications industry Software troubleshooting Active Directory Adept at computing bills, collecting payments, and making change for guests Customer service video conferencing Proven ability to assist guests with room booking, changing and cancelling reservations LAN Salesforce Leadership Slack Negotiation Basic math Call center agent experience Administrative experience Remote access software Operating systems Computer literacy Account management Growing experience

.NET Multitasker (10+ years) Information security Zoho CRM Upselling Microsoft Windows Server Information management Customer service Microsoft Office Network Firewalls Cash handling System administration Food handling Family planning Customer issue escalation Improving customer support response time - Customer support response time improved (6-10%) Customer returns handling Phone etiquette Technical user customer support Food Service Cash register Organizational skills QuickBooks Lead generation Warm calling B2B Computer networking Typing Microsoft PowerPoint Senior care Outside sales Communication skills Customer support experience within hospitality industry Outbound sales Customer acquisition Technical support representative experience Billing issue inquiries Data collection Microsoft Excel Cloud computing Microsoft Teams Customer support specialist experience Outbound calling Filing Live chat Writing skills Technology sales Managing customer accounts Kitchen experience Employee relations Manufacturing Retail sales Time management B2B sales Sales negotiation Client interaction via phone calls Google Docs Analysis skills Microsoft Word Accounts receivable Hospitality Order processing Sales Office management Account analysis Travel planning Certifications and Licenses

CPR Certification

June 2013 to Present

Gained with a health aid course in high school, that does not expire. Certified Medication Technician

Certified Medication Aide

Driver's License

Additional Information

Authorized to work in the US for any employer

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