Customer Service Representative - Tech-Savvy Support
Resume:
Neela Ramesh
Saint Johns, FL *****
******.*********@*****.***
PROFESSIONAL SUMMARY
Customer-focused professional with experience in customer service, financial services, healthcare support, and administrative operations. Skilled at building customer relationships, resolving inquiries, processing sensitive information, and delivering exceptional service in fast-paced environments. Recently completed Wells Fargo Personal Banker and Bank Teller job simulations through Forage, strengthening knowledge of banking operations, fraud prevention, customer transactions, and financial products. Recognized for strong communication, attention to detail, integrity, and the ability to quickly learn new technologies. Seeking to contribute these strengths as a Teller with Seacoast Bank.
CORE QUALIFICATIONS
Customer Relationship Building
Cash Handling Knowledge
Banking Operations
Customer Service Excellence
Cross-selling & Referrals
Financial Products Awareness
Microsoft Office
Salesforce CRM
Data Entry
HIPAA Compliance
Problem Solving
Active Listening
Communication Skills
Attention to Detail
Administrative Support
PROFESSIONAL EXPERIENCE
Customer Service Representative
Hinduja Global Solutions (Remote) Aug 2020 – Apr 2021
Assisted Medicare and Medicaid members by answering inbound and outbound customer service calls.
Resolved customer concerns while maintaining professionalism and empathy.
Verified confidential customer information and maintained HIPAA compliance.
Documented customer interactions accurately using CRM systems.
Delivered excellent customer experiences while meeting quality standards.
Customer Service Executive
Hinduja Global Solutions (Remote) Jan 2020 – Dec 2020
Provided high-quality customer support through phone-based interactions.
Assisted customers with account-related questions and service requests.
Demonstrated strong written and verbal communication skills.
Worked independently in a remote environment while meeting productivity goals.
Investment Advisor
Integrated Enterprises – Chennai, India Jan 1991 – Aug 1992
Assisted clients in selecting appropriate investment products based on financial goals.
Explained investment options, interest rates, renewals, and account information.
Prepared and processed financial applications accurately.
Built strong customer relationships through excellent service and follow-up.
Coordinated with financial institutions regarding customer accounts.
Data Entry Clerk
American Remedies – Chennai, India Jan 1992 – Jul 1993
Entered pharmaceutical orders with a high level of accuracy.
Managed customer phone inquiries and order documentation.
Coordinated order processing and shipment records.
Maintained organized business records and documentation.
Teaching Assistant / Tutor
Kumon – Cincinnati, OH 2011
Assisted students with mathematics and reading assignments.
Maintained accurate learning records.
Built positive relationships with students and parents.
EDUCATION
Pharmacy Technician Certification
MedCerts 2025
Master of Commerce
University of Madras
Bachelor of Accounting
Madurai Kamaraj University
CERTIFICATIONS
Wells Fargo Personal Banker Job Simulation (Forage) – 2026
Wells Fargo Bank Teller Job Simulation (Forage) – 2026
Pharmacy Technician Certification
Certification in Science of Exercise – University of Colorado
Diploma in Computer Applications
TECHNICAL SKILLS
Microsoft Office • Salesforce • CRM Software • Windows • Microsoft Word • Microsoft Excel • Zoom • Data Entry • Customer Documentation
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