Experienced Night Auditor & Front Desk Specialist

ALEXANDRA G. JAIMES

Tampa, FL ***** • +1-813-***-**** • ************@*****.***

PROFESSIONAL SUMMARY

Reliable, service-oriented hospitality and customer service professional with direct experience as a Night Auditor and Front Desk representative at full-service hotels in Tampa and San Francisco. Experienced with overnight operations, guest service, check-in/check-out support, phone inquiries, reservations, cash handling, documentation, and resolving guest concerns professionally. Brings 20+ years of customer-facing experience, strong computer and data-entry skills, 75+ WPM typing speed, and a calm, dependable approach well suited to overnight hotel operations.

CORE SKILLS

Night Audit & Overnight Operations • Front Desk & Guest Services • Check-In / Check-Out • Reservations & Phone Support • Cash Handling & Transactions • Guest Issue Resolution • Data Entry & Record Accuracy • Microsoft Word / Excel • 75+ WPM Typing • Confidential Information • Independent Overnight Work • Professional Communication HOSPITALITY EXPERIENCE

Night Auditor / Front Desk — Howard Johnson Hotel Tampa, FL Jan 2014 – Oct 2014

• Handled overnight front desk operations and provided professional guest service during late-night and early-morning hours.

• Supported guest check-in and check-out, reservations, room inquiries, and front desk requests.

• Performed night audit responsibilities, reviewed daily transactions, and maintained accurate records and documentation.

• Handled guest concerns calmly and professionally while working independently during overnight shifts.

• Managed telephone inquiries and routine administrative duties while maintaining attention to detail. Night Auditor / Front Desk — Holiday Inn San Francisco, CA Sept 2011 – May 2013

• Provided front desk and overnight guest services in a busy hotel environment.

• Processed guest arrivals and departures, assisted with reservations, answered phones, and addressed guest needs.

• Performed night audit functions and reconciled daily hotel activity with accuracy and discretion.

• Maintained organized records and communicated important overnight information to management and incoming staff.

• Delivered courteous, professional service while resolving routine guest issues and requests. ADDITIONAL RECENT & CUSTOMER SERVICE EXPERIENCE

Team Member / Security — S.A.F.E. Management Raymond James Stadium, Tampa, FL May 2026 – Present

• Provide professional customer-facing service, maintain awareness of surroundings, assist guests, and follow established procedures in a high-volume venue.

• Work scheduled shifts reliably, communicate with team members, and remain calm and professional while handling changing situations. DoorDash Delivery Driver — DoorDash Tampa, FL Jan 2024 – Present

• Provide dependable customer service while managing time-sensitive deliveries, navigation, order accuracy, and customer communication.

• Work independently, prioritize multiple tasks, and maintain professionalism while meeting service expectations. Customer Service Representative — FRESENIUS Rx Saint Petersburg, FL Jan 2022 – Dec 2023

• Customer service, inventory management, data entry, authorizations, provider coordination, and compliance in a remote/hybrid role. Prior Authorization Representative — A-Line Staffing Tampa, FL Jan 2020 – Dec 2021

• Data entry, confidential communications, inventory management, portal/email/fax communication, and call-center metrics in a remote role. Customer Service Representative — Kforce Professional Staffing & Solutions Tampa, FL Jan 2020 – Dec 2021

• Customer inquiries, appointment scheduling, data entry, confidentiality, and high-volume customer support in a remote role. Customer Service Representative — Walmart Pharmacy Orlando, FL Jan 2019 – Dec 2020

• Customer communication, inventory management, data entry, confidential communications, and call-center support. Patient Care Coordinator — Walgreens Orlando, FL Jan 2018 – Dec 2019

• Processed medication orders and inquiries, scheduled orders, communicated shipment details, and managed calls. Key Holder / Sales Associate — The Sanctuary Dispensary San Francisco, CA Oct 2009 – May 2013

• Supported daily operations and customer service; served as key holder for opening/closing, store security, and accountability.

• Assisted customers with product questions, handled retail transactions, and maintained an organized, customer-ready sales floor. Team Member — Trader Joe’s San Francisco, CA Nov 2007 – Jul 2010

• Provided high-volume customer service in a fast-paced grocery retail environment.

• Supported stocking, merchandising, cashiering, customer assistance, and store operations. TECHNICAL & PROFESSIONAL SKILLS

Microsoft Excel, Word, Google Docs, data-entry and accounting software; strong telephone communication; 75+ WPM typing; accurate recordkeeping; customer service; cash/transaction handling; conflict resolution; confidential information handling; dependable independent work; comfortable with overnight schedules, weekends, and extended periods of computer and telephone use.

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