Remote Client Care Communications Agent

Natasha Moore

334-***-**** • *********@*****.*** • Raleigh, NC

Summary

Dedicated Customer Experience Professional with over 15 years of experience in Logistics Operations and Supply Chain Coordination. Proven expert in Order Management and account maintenance, with a strong background in resolving complex process issues through cross-functional collaboration and Data Analytics. Committed to driving Process Improvement and optimizing global workflows to ensure seamless end-to-end service delivery.

Work Experience

BDC Representative June 2022 – Present

COMPANY NOT PROVIDED, RALEIGH, NC

Resolve complex customer inquiries to ensure a high-quality, informative, and supportive experience across all touchpoints.

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Execute consistent follow-up protocols for automotive profiles to maintain visibility and improve lead-to-service conversion rates.

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Identify and communicate promotional opportunities to customers, effectively managing account relationships and driving business growth.

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Implement detailed record-keeping and data management standards to facilitate seamless internal coordination and customer follow-up.

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Service Scheduler October 2006 – November 2019

EATON CORP., RALEIGH, NC

Managed Logistics Operations and Supply Chain Coordination for installation and commissioning activities across the Northeast region.

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Led cross-functional process teams to identify and implement strategic improvements in field service execution and transportation management.

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Executed the production and publishing of RAMS and other critical documentation to ensure compliance with international safety and operational standards.

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Resolved fragmented scheduling systems by devising comprehensive service plans that improved end-to-end visibility and resource utilization.

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Education

Bachelors of Business Administration in Business Administration January 2001 – March 2005 TROY UNIVERSITY

Associates of Science in Business Admin,

Full Scholarship in Academic Excellence. Worked as a Student Resource for Remedial Studies September 1990 – May 1992

GEORGE WALLACE COMMUNITY COLLEGE, SELMA, AL

Additional Skills

Logistics & Supply Chain: Order Management, Logistics Operations, Supply Chain Coordination, Transportation Management, Customs Documentation, International Logistics, Global Supply Chain, Cargo Transportation, Fulfillment

Data & Performance: Data Analytics, Process Improvement, Data Management, Data Entry, PowerPoint Customer Experience: Account Management, Customer Relationship Management, Customer Experience, Service Inquiries

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