Dental Assistant & Pharmacy Technician

HOPE

VONA

+1-716-***-**** *******************@*****.***

Liverpool, NY

Customer-focused professional with 5+ years of experience in fast-paced healthcare and service environments. Experienced in building trusted client relationships, coordinating schedules and services, resolving concerns, handling confidential information, and supporting day-to-day operations. Known for clear communication, organization, follow-through, and a calm, solutions-oriented approach to customer needs. Experience

Registered Dental Assistant (RDA)

The Smilist Dental Present

Cultivated positive patient relationships while coordinating comprehensive care in a high-volume clinical environment. Communicated treatment plans clearly, addressed patient inquiries, supported scheduling and office workflows, and oversaw inventory management and supply procurement. Lead Registered Dental Assistant (RDA)

The Ivory Dental Co. June 2023 — April 2024

Supervised daily clinic operations, optimized treatment workflows, and trained new clinical staff. Managed inventory and procurement while facilitating cross-functional communication between patients and clinical staff to ensure efficient, on-schedule patient care.

Certified Pharmacy Technician

Rite Aid Buffalo, NY March 2021 — November 2023 Delivered exceptional customer-facing support in a high-volume retail pharmacy environment. Accurately processed prescriptions and insurance claims, resolved customer inquiries, and safeguarded confidential health information in strict compliance with HIPAA regulations. Lead Dental Assistant

Hertel Family Dental May 2022 — June 2023

Directed daily office operations by facilitating chairside assistance, patient coordination, inventory management, and administrative support. Spearheaded employee onboarding and implemented process improvements to enhance operational efficiency and patient satisfaction. Education

Erie Community College

Certificate — Dental Assisting

Erie Community College — Williamsville, NY

Associate's Degree — Liberal Arts & Sciences

Skills

Client & Customer Relationship

Management

Customer Service & Issue

Resolution

Account & Schedule

Management

Professional Communication &

Follow-Up

Administrative & Operational

Support

Training, Onboarding & Team

Leadership

Inventory Management &

Vendor Coordination

HIPAA Compliance & Data

Privacy

Certifications & Additional

Registered Dental Assistant (RDA)

Dental Assisting Certification

BLS Certification

ADAA Member

Rite Aid Pharmacy Technician Certification

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