Hospitality Operations & Training Specialist

831-***-****

**************@*****.***

** ******* **** ****,

Pacific Grove, CA 93950

LANGUAGES

Fluent in English and

Spanish

CONTACT

Hospitality leader with 10+ years of experience

optimizing corporate and independent venues.

Proven expert in SOP design, profitable beverage

program updates, and cross-functional training.

Skilled at leveraging technology and logistics to drive revenue.

SKILLS

Instructional Design

Public Relations

Product & Menu Engineer

Time Management

Standard Operating Procedure

Cross Functional Leadership

Data Analysis

PROFILE

DELMY SANTOS

H O S P I T A L I T Y O P E R A T I O N S

& T R A I N I N G S P E C I A L I S T

EXPERIENCE

SOP & Instructional Design Data-Driven Menu Engineering Project Management Vendor Relations & Procurement Revenue Growth & Upselling System Optimization & Logistics Bar Operations Manager

Monterey Cookhouse – Monterey, CA Mar 2025–

• Toast POS Optimization: Restructured UI and database, cutting order entry times by 20% to accelerate table turnover.

• Beverage Programming: Launched a refreshed craft beverage program using high-margin recipes to increase shift profits.

Food & Beverage Supervisor

Embassy Suites by Hilton-Monterey, CA Feb 2023– Feb 2025

• Multi-Outlet Operations: Supervised high-volume daily service while enforcing strict corporate brand standards.

• Team Management: Directed shift scheduling, floor coaching, and sidework accountability to maximize labor efficiency.

Assistant General Manager

Abalonetti Bar and Grill – Monterey, CA May 2020– Nov 2023

• POS Rebuild & Financials: Remodeled the Harbortouch system architecture while managing daily labor tracking and sales reconciliation.

• Staff Retention & Culture: Led daily operations with a positive, proactive style that successfully reduced team turnover.

FOH Operations & Training Lead

Hula's Island Grill – Monterey, CA May 2011–May

2021

• Staff Onboarding: Created structured training pathways that significantly accelerated new-hire onboarding timelines.

• Weekend Operations: Maintained full operational

command over high-volume shifts, managing cash security and real-time labor costs.

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