Administrative & Clerical Support Specialist
Resume:
ANA BEJA
Clerical Support Specialist
Cell: 571-***-**** ****.*****@*****.*** https://www.linkedin.com/in/ana-beja- Arlington, VA 22201 SUMMARY
Clerical Support Specialist dedicated to improving office efficiency through precise document management and streamlined workflows. Skilled in data entry, filing systems, and team communication to support high-level administrative operations and client service.
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EXPERIENCE
General Clerk II
CMI Management
09/2022 - 02/2026 Arlington, Va
Optimized package handling workflows and refined mail categorization to streamline operations and improve service delivery across over 200 daily mail pieces. Implemented digital tracking solutions and system checks, increasing mail tracking accuracy and operational efficiency.
Enhanced document tracking accuracy and developed a labeling system to ensure shipment accuracy and reliability.
Championed the documentation of over 100 incoming and outgoing items, boosting operational workflow efficacy.
Utilized Pitney Bowes postage meters and digital tracking software to maintain complete accountability in sensitive document handling. Implemented automated scanning tools for digitizing physical mail, greatly enhancing interdepartmental information flow.
Order Clerk I
CMI Management
07/2022 - 08/2022 Arlington, Va
Managed customer orders with meticulous detail
Coordinated logistics to ensure on-time delivery of customer orders, improving overall service reliability
Managed inventory levels to meet ongoing customer demands Optimized workflows to decrease order processing times by 20% Optimized database management for accurate order tracking and customer data, enhancing operational efficiency
Provided consistent follow-up, enhancing customer satisfaction and retention Supervisor CVS/Pharmacy
CVS/Pharmacy
12/2018 - 07/2022 Arlington, VA
Supervised team of 10 employees in daily operations, ensuring adherence to service standards
Spearheaded a team to enhance customer engagement, raising satisfaction scores by 20%
Led store initiatives to meet and exceed service standards, focusing on customer satisfaction
Conducted comprehensive employee training sessions, cutting error rates by 25% Streamlined workflow, reducing operational costs by 15% through effective resource management
Enforced rigorous stock control measures, ensuring a 98% accuracy rate in inventory management
Analyzed sales data to realign product placement, boosting sales by 10% KEY ACHIEVEMENTS
Efficiency Enhancement
Reduced order processing times by 20% with optimized workflows.
Customer Satisfaction Increase
Raised customer satisfaction scores by 20% through team initiatives.
Error Reduction Training
Cut error rates by 25% via comprehensive employee
training.
Sales Growth Strategy
Boosted sales by 10% by realigning product placement. SKILLS
Administrative support Data entry
Transaction processing
Document management Order processing
Quality control Mailroom operations
Report preparation Processing mail
Microsoft Office (Word, Excel, Outlook,
PowerPoint, and Teams)
Mail sorting Shipping logistics
Postage meters (Pitney Bowes)
Digital Print Production Finishing & Bindery
Variable Data Printing Troubleshooting
Asset Management
EDUCATION
High School Diploma
Leonik Tomeo
09/2007 - 07/2011 Albania
TRAINING / COURSES
Tips For Writing Business Emails
LinkedIn Learning
CERTIFICATIONS
Digital Marketing & E-commerce
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EXPERIENCE
Printing Specialist
AlbCanon
08/2011 - 09/2014 Albania, Durres
Reduced material waste by 40% through improved cutting accuracy and layout, while managing high-volume digital printers and performing basic equipment maintenance.
Prepared and checked print-ready files for resolution and formatting, enhancing print output quality and ensuring client specifications were met. Collaborated with design and production teams to troubleshoot press and finishing equipment, minimizing downtime and optimizing production quality. Performed precision cutting, trimming, and 'first-piece' inspections, advising customers on paper types and binding options for improved project quality. Inspected printed materials for alignment and bleed accuracy, assisting customers with layout adjustments, which enhanced customer satisfaction. Adjusted printer settings for various media types to ensure optimal output quality. LANGUAGES
English Albanian
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