Administrative Support Analyst & Account Management

DOROTHEA M. JORDAN

**** *********** *****

High Point, NC 27265

336-***-**** (mobile) *************@******.*** (email)

Administrative Support Analyst with +15 years of experience in a sensitive corporate environment. Outgoing and detail-oriented, I am proficient at building and maintaining professional relationships.

EXPERIENCE

DECEMBER 06, 2021 - CURRENT

CUSTOMER ACCOUNT MANAGER (CAM), Tekni-Plex

Responsible for managing/overseeing the day to day account activities for 25+ customers. Acting as a liaison between my customer’s company and the Outside Account Manager/Salesman.

* Relation to customers to meet their specific needs

* Updating and informing the production team about customers’ expectations and deadlines

* Reviewing the systems and monitoring delivery performances

* Reasoning and analytical thinking

.JULY 12, 2018 – DECEMBER, 2021

INSIDE SALES SUPPORT, nordfab Ducting

Providing support to ensure efficient operations to the Inside Sales department. Support managers and employees through a variety of tasks related to the needs of the organization and or department.

* Answer all incoming phone calls and disperse as needed

* Analyzing data for errors

* Accurately entering in information in various computer programs.

* Organizing files

* Support additional functions in administrative, marketing areas where needed.

SEPTEMBER 25, 2017 – MARCH 16, 2018

TRANSACTION COORDINATOR, strategtic Resources

As a transaction coordinator I serve as an in-between – the liaison between real estate agents, clients, escrow companies and mortgage brokers during a real estate transaction.

* Make sure that all signatures and initials required are present on the contract and addenda.

* Ensure that all the needed addenda are included with the contract.

* Fill out commission disbursement forms.

* Managing the company’s digital presence on websites, blogs and social channels.

* Developing marketing agendas, being the key contact for customer feedback.

JUNE, 2016 – SEPTEMBER, 2017

PROVIDER DATA ANAYLST, United healthcare

Obtained and maintained current demographic information for providers. Importing the obtained information accurately into multiple systems.

MARCH, 2009 – JULY, 2015

DATA ANAYLST, Novant Health

Responsible for developing, maintaining and updating of the contract database.

- Work with individuals and groups within and outside of the organization to ensure contracts and pricing are accurate and have been enabled in the item master.

- Essential functions; document management, administrative duties, work hand in hand with Sourcing and have well rounded communication with all.

SKILLS

Proven aptitude for developing and learning new skills, tasks and polices/ procedures quickly and efficiently

Ability to work unison with staff, volunteers and board of directors

Strong analytical skills

Software competencies; MS windows, MS office suite (advanced Excel, Publisher, Word) Epic, Infor/Lawson

Contact this candidate