Office Manager & Administrative Support Professional
Resume:
MILDRED MAMIE LIYAYI
Mombasa, Kenya
: 072*-***-*** 073*-***-*** 077*-***-***
**********@*****.***
RECEPTIONIST FRONT OFFICE & ADMINISTRATIVE ASSISTANT PROFESSIONAL
PROFESSIONAL PROFILE
Highly organized Administrative and Office Support Professional with over 20 years of progressive experience in office administration, executive support, records management, procurement support, customer service, and office operations. Proven ability to coordinate meetings and travel arrangements, maintain efficient filing systems, prepare reports and correspondence, manage office communications, and support procurement and inventory functions.
Experienced in handling confidential information, maintaining administrative records, and supporting senior management in fast-paced environments. Proficient in Microsoft Office Suite, Google Workspace, and database management systems, with excellent organizational, communication, and multitasking abilities.
CORE COMPETENCIES
● Administrative, Front Desk & Clerical Support
● Office Operations Management
● Records & Document Management
● Filing Systems Administration
● Procurement & Inventory Management
● Office Supplies Management
● Meeting & Event Coordination
● Calendar & Appointment Management
● Report Writing & Correspondence
● Travel & Logistics Coordination
● Visitor & Client Relations
● Mail & Communication Management
● Compliance Documentation
● Microsoft Office Suite
● Human Resource Administration
● Customer Service Excellence
● Data Entry & Reporting
● Confidential Information Management
● Team Collaboration & Multitasking
PROFESSIONAL EXPERIENCE
Senior Office Administrator,
Deona Enterprises / NATU Consultants Ltd / Nature's Dew Spa, Salon & Barbershop
2018 – 2025
● Coordinated executive schedules, meetings, workshops, and appointments.
● Maintained administrative records, contracts, licenses, and filing systems.
● Prepared reports, letters, presentations, and official correspondence.
● Managed incoming telephone calls, emails, and visitor inquiries.
● Coordinated travel arrangements, accommodation bookings, and logistics support.
● Supported procurement processes and maintained supplier records.
● Monitored office supplies and inventory levels and initiated replenishment.
● Maintained financial records, invoices, and expenditure tracking.
● Supported recruitment, onboarding, and employee documentation.
● Maintained confidential organizational records and ensured compliance. Key Achievement
Improved office efficiency through organized records management and effective coordination of administrative processes.
Administrative Supervisor,
Casuarina Nomad Ltd 2017 – 2018
● Supervised daily office operations and administrative activities.
● Coordinated office communications and workflow management.
● Maintained administrative reports and vendor relationships.
● Supported financial administration and expenditure monitoring.
● Coordinated recruitment logistics and interview scheduling. Executive Secretary / Administrative Assistant, Oaks Management Ltd 2004 – 2015
● Provided administrative and executive support to senior management.
● Coordinated meetings, appointments, and official events.
● Prepared management reports and correspondence.
● Maintained confidential personnel and organizational records.
● Coordinated communication between management and stakeholders.
● Supported office administration and records management activities. Earlier Experience
Sales Assistant/Cashier
Degustibus Ltd, Malindi 2015 – 2016
● Provided excellent customer service.
● Managed cash handling and stock records.
● Assisted with inventory management.
Office Assistant
Upstream Computers, Nairobi 2000 – 2002
● Managed filing systems and office correspondence.
● Supported data entry and administrative duties.
Secretary/Documentalist
Kenya Agricultural Research and Livestock Organisation (KARLO), Mtwapa 1995 – 1998
● Maintained records and documentation systems.
● Prepared reports and correspondence.
● Supported office administration functions.
EDUCATION
Diploma in Management 2010 – 2012
Kenya Institute of Management, Nairobi
Secretarial Studies (Single Subject Studies)
1992 – 1994
Mombasa Polytechnic
PROFESSIONAL CERTIFICATIONS
● Communication Skills (Basic & Advanced) – Kenya Utalii College
● Advanced Computer Packages (Microsoft Word, Excel, PowerPoint, Outlook) – Wescon Computer College
TECHNICAL SKILLS
•Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
•Microsoft Teams
•Google Workspace
•Zoom and Google Meet
•Database Management
•Financial Spreadsheet Preparation
•CRM and Contact Databases
•Virtual Collaboration Platforms
LANGUAGES
•English – Fluent
•Kiswahili – Fluent
PROFESSIONAL ATTRIBUTES
● Strong customer service orientation
● Excellent organizational and time management skills
● Strong attention to detail
● Professional communication and interpersonal skills
● Integrity, honesty, and accountability
● Ability to multitask and manage competing priorities
● Ability to work independently and as part of a team
● High level of confidentiality and professionalism REFEREES
Mr. Allan Muhambe Ambane
Consultant
Alga Consultants
***********@*****.***
Mr. Noel Kochung
County Revenue Officer
County Government of Kisumu
***********@*****.***
Ms. Sarafina Wambilianga
Director
Mariofina Enterprises Limited / Wambisa Ltd
***************@*****.***
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