Administration & Operations Specialist
Resume:
Ashley Nicole
Administration & Operations Specialist
*************@*****.***
Toronto, ON, L5H1H3, CA
linkedin.com/in/ashley-nicole-00195b332
Adaptable young professional with experience in business development, customer engagement, and operations. Strong communicator skilled in building relationships, solving problems, and transferring skills across diverse roles. Proficient in Excel and CRM systems, with experience training team members, managing multiple priorities, handling ad hoc requests, and supporting customers in fast-paced environments. Customer Experience & Operations Coordinator Mar 2025 – Present Quartermaster Inc. • Toronto, ON
Support prospecting and business development activities by maintaining CRM records and updating prospect tracking reports.
Created and maintained internal documentation, onboarding resources, and training materials to improve consistency across teams.
Performed data entry, record management, and system updates while maintaining a high level of accuracy Managed multiple priorities simultaneously while maintaining accuracy and meeting deadlines in a fast paced environment
Worked cross-functionally with operations, field teams, and leadership to improve processes and enhance customer experience.
Train and supported new team members on internal systems, workflows, and best practices. Office Administrator & HR Coordinator May 2024 – Feb 2025 Cash Consulting • Etobicoke, ON
Coordinated the full recruitment process by screening applicants, scheduling interviews, and directing qualified candidates to the Director for final interviews
Maintained organized digital and physical filing systems while ensuring confidentiality and compliance with company procedures.
Drafted, reviewed, and maintained employment contracts, HR records, and confidential employee documentation with a high degree of accuracy.
Processed payroll and prepared checks while maintaining accurate financial and employee records. Managed multiple priorities simultaneously in a fast-paced office environment Server/Cashier Oct 2022 – Jul 2023
Burger's Priest • Mississauga, ON
Delivered excellent customer service in a fast-paced, high-volume environment. Worked collaboratively with team members to maintain smooth daily operations during peak business periods. Summary
Work
Resolved customer concerns professionally and efficiently. Processed cash, debit, and credit transactions accurately. Time management, Communication, Critical thinking, Data entry, CRM Management, Microsoft Excel, Performance Improvement, Ad Hoc Problem Solving, Employee Training & Onboarding, Cross-Functional Collaboration, Written & Verbal Communication, Administrative Support Smart Serve Certificate Jun 2026
Smart Serve Ontario
Skills
Certificates
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