Administrative Support & Customer Service Specialist

Sarah Twitty

Queens, New York 646-***-**** *************@*****.***

Administrative Support Resume

EXPERIENCE

Metropolitan Staffing New York, NY 4/2020 - 6/2023

Leasing Assistant Recertifications

●Correlating documentation into the Yardi system.

●Navigating yardi uploading files into Yardi system.

●Copying,Faxing, Scanning documentation into Yardi system

●Filing uploading files into company data system and physical filing system

Updating filing system

●Assisting Clients with Recertification Processes involved in HUD Leases

●Typing 50 WPM

U. S. Census Bureau 4/2010 - 11/2020

Enumerator

●Inputting data into phones. Gathering statistical data for services and keeping all data confidential.

●Engaging in customer services and conducting interviews in person.

West Side Federation For Senior and Supportive Housing New York,NY 8/2019-12/2019

Multi Site Support

●Engaged in Administrative duties such as data entry filing

Performed outbound calls and routed 200 plus internal office telephone calls to clients residences

●Answered clients calls resolving complaints explaining procedures and resolving any issues very courteously and relaying messages assisting with inner office operations and correspondence.Escorting clients and engaging in daily functions of residential and human resources office operations.

Engaging in busy front desk operations for 200 plus residential facilities.

Grant Associates Brooklyn, New York 4/2019 -5/2019

Administrative Assistant

●Conducted outbound retention follow up calls to clients explaining different services and incentives that are available for them.

●Heavy outbound calls and data entry . 100 to 200 calls per day

Lawrence Security Jamaica, New York 1/2018-10/2018

Front Desk Security

●Answering the front desk calls receptions assisting in guest check in .

●Assisting in patrols and inspection of fire safety equipment.

Amerivents, New York, NY 1/2013 – 9/2016

Lead Cashier

Assistant customers in selecting meals and took food and drink orders.

Operated cash registers and received payment by cash and credit/debit cards.

Census Bureau, Queens, NY. 2/2010-9/2010

Enumerator

Conducted interviews both in person and via telephone.

Marshalls Department Store Queens,New York 2011 - 2013

Sales /Cashier

●Inputting data into computer terminals performing cash and credit transactions

●Monitoring fitting room and performing closing procedures

Universal Survey, Manhattan, NY 2010-2013

●Call center environment heavy roto dialer outbound calls.

●400 outbound calls per day performed surveys and gathered Statistical data.

Eastern Gateway Community College Ohio Business Management A.S. 6-2023 - 8-2023 Summer Session

Adelphi University, Garden City Clinical Psychology Dance Theater 8-2024

Ashworth College College Credits Accounting

Microsoft, Excel & Powerpoint Training Project Renewal, New York, NY

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