Detail-Oriented Customer Service Representative

NADIA SORO

Suwanee, GA 470-***-**** *******@*****.***

Customer Service Representative

Detail-oriented Customer Service professional bringing over 4 years of experience delivering exceptional customer service in high-volume, remote work environments.

Ability to review documentation and maintain organized, confidential records.

Skilled in customer service, accurate data entry, and clear communication.

Proven track record of excellence in metric-based environments. SKILLS

Customer Service Excellence – Accurate Documentation – Call Center Operations – Problem Resolution – Professional Communication – Teamwork − Problem Solving – Organization – Adaptability. EDUCATION

Undergraduate Certificate in Medical Billing and Coding June 2026 DeVry University − Lisle, IL

WORK EXPERIENCE

Operations Customer Expert Oct. 2022 – Feb. 2026

Teleperformance USA − Remote

• Handled 100+ customer interactions daily on behalf of major national brands, including General Motors (GM), and American Eagle, while maintaining professional communication and accurate documentation.

• Recognized as a top performer by earning the highest Diamond rating and a weekly performance score of 107 out of 110.

• Maintained high accuracy when entering, reviewing, and updating customer account information achieving 97% accuracy.

• Resolved customer concerns while following company procedures and privacy guidelines.

• Supported daily operations by handling inbound calls, emails, and chat inquiries, accurately documenting customer concerns, account updates, and service requests while maintaining detailed records in company databases and systems.

Sales Associate Oct. 2021 – Sept. 2022

LTS Associate Inc.− Norcross, GA

• Researched and contacted 100+ prospective business leads weekly through online research and cold calling to generate sales opportunities.

• Supported B2B sales efforts by following up with prospective and existing customers to build strong client relationships and encouraging repeat business.

• Prepared customer quotes and processed orders for security cameras, surveillance equipment, and related solutions.

• Developed and maintained relationships with security system installers and business clients to support customer satisfaction and long-term retention.

• Maintained organized and accurate lead, customer, and order records in company systems to ensure effective sales tracking and follow-up.

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