HUD Property Management & Compliance Leader

Angela Newton-Errahmouni

Portland, OR (relocatting)• 405-***-**** • *************@*****.***

PROFILE

Results-driven property management professional with 17+ years of experience overseeing HUD-assisted housing communities serving elderly, disabled, and family residents. Skilled in compliance administration, budget management, vendor relations, and resident services, with a proven ability to lead teams, streamline daily operations, and maintain regulatory readiness. Holds a Bachelor of Science in Psychology, bringing a people-centered, data-informed approach to property and team leadership.

EDUCATION

University of Phoenix, Oklahoma City, OK May 2017

Bachelor of Science in Psychology

PROFESSIONAL EXPERIENCE

Langley Village, Moore, OK

Site Manager April 2022 - June 2023

● Directed day-to-day operations for a HUD-assisted community serving elderly and disabled residents, managing applications, eligibility approvals, and denials in accordance with program guidelines.

● Redesigned the property's recordkeeping system, overhauling paperwork processes to improve accuracy, organization, and audit-readiness.

● Led a renovation of the community center and property-wide ADA accessibility upgrades, including handicap-accessible push-button doors and ramps at building entrances and the laundry facility.

● Organized resident social events and get-togethers to strengthen community engagement and foster a stronger sense of belonging across the complex.

● Processed rent collections and security deposits, maintaining accurate rent roll records and timely financial reporting.

● Administered annual recertifications and coordinated vendor relationships to sustain program compliance and property upkeep.

NOWATA GARDENS APARTMENTS, Chickasha, OK

Assistant Manager June 2008 - August 2014

● Oversaw daily operations of a HUD-subsidized property serving elderly and disabled residents, including application intake, approvals, and denials.

● Managed rent roll administration, deposit calculations, and rent collection, ensuring accuracy and timely processing.

● Coordinated with vendors and service providers to maintain property operations and resident satisfaction.

● Completed annual recertification paperwork to verify continued resident eligibility.

● Prepared properties for regulatory inspections and maintain up-to-date compliance documentation. HILLCREST GREEN APARTMENTS, Oklahoma City, OK

Site Manager January 2007 - May 2009

● Managed daily operations of a low-income housing property serving families, including applications, approvals, rent roll, and deposit tracking.

● Directed monthly budgeting and allowance planning for the apartment complex.

● Delegated responsibilities across the on-site team while overseeing vendor relationships.

● Tracked and reported changes in resident income and household composition to maintain compliance.

● Prepared for and supported regulatory inspections. AT&T, Oklahoma City, OK

Customer Service Representative, NBO Department May 2005 - September 2006

● Processed new business and enterprise account orders to establish cell phone service.

● Conducted proactive outreach to business customers to confirm satisfaction with assigned service numbers. AVALON PARK APARTMENTS, Chickasha, OK

Site Manager May 2002 - August 2005

● Managed a low-income housing property serving residents with disabilities, overseeing applications, rent roll, and deposit collection.

● Directed monthly budget planning and vendor coordination for the property.

● Delegated responsibilities to on-site staff and prepared annual eligibility recertification paperwork.

● Prepared for regulatory inspections and maintained compliance standards. HERTZ, Oklahoma City, OK

Customer Service Representative March 1999 - August 2002

● Managed inbound reservation calls for nationwide vehicle rentals.

● Resolved customer concerns on behalf of supervisors, applying strong communication and de-escalation skills. ADDITIONAL INFORMATION & SKILLS

Property Compliance & HUD Regulations Budgeting & Financial Administration Vendor Management Team Leadership

& Training Resident Relations Microsoft Excel, PowerPoint, Outlook, Word CASA Advocate Volunteer, Grady County Member, Chickasha Community Theatre Former Activities Coordinator, Psychology Club – University of Phoenix, Oklahoma City Campus

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