Housekeeping & Customer Service Supervisor

Bonnie Burhorst

Salisbury, MD ***** +1-301-***-**** *****************@*****.***

Professional Summary

Accomplished housekeeping and customer service professional with 15+ years of experience in maintaining cleanliness and enhancing guest relations across various settings. Proven expertise in managing client needs, overseeing operations, and delivering exceptional service. Demonstrated ability to communicate effectively with clients and staff, ensuring satisfaction and operational efficiency. Skilled in inventory management and administrative support, with a strong commitment to fostering positive environments.

Work Experience

Spark Delivery Driver

Walmart Salisbury, MD

October 2025 to Present

• Shop / pick up curbside and / or deliver orders for customers both with accuracy and within specific time frames. Visual Merchandiser

Target Inc Salisbury, MD

September 2024 to Present

• Guest relations

• Stocking and inventory

• Style consultant

Housekeeping

Lil' Mama's Cleaning Service Ironshire, MD

April 2022 to September 2025

• Cleaning and maintaining of both rental properties and private residences along the shore line.

• Washing / changing linens.

• Communicating reguarly with our clients to understand and meet their needs. Foster Care Provider

State of Maryland Children's Services Baltimore, MD September 2007 to June 2023

• Provide housing and full time care to children in need.

• Communicate frequently with Social workers to assure childrens needs are met.

• Schedule and document all medical appointments and recommendations of health care providers for the child in need. Administrative Assistant

King Memorial Park Woodlawn, MD

January 2005 to September 2007

• Be the face of the company by greeting and directing guest.

• Answering / directing calls.

• Filing and bookkeeping.

• Organizing the workspace provided.

• Keeping the lobby and waiting areas clean.

• Stocking and taking inventory of supplies.

Supervisor

Joe Corbis Wholesale Baltimore, Maryland

June 1997 to December 2004

Maintain smooth operations of the Junior kit production line

• Oversee production orders

• Schedule and organize staff as needed

• Communicate with higher management on production and staff

• related information

Education

Social Work (Some College)

Anne Arundel Community College

March 2012

High school diploma or GED

Southwestern High School Baltimore, MD

August 1992 to June 1996

Skills

Conflict management Childcare Merchandising Stocking Mail processing Retail sales File organization Photocopying Patient interaction Appointment scheduling Patient care Communication skills Computer literacy Proofreading Bookkeeping Hospitality Floor care Phone answering Confidential information handling Sanitation Scanning Data entry Administrative experience Guest services Time management Janitorial experience Organizational skills Meeting facilitation Customer service Greeting customers Languages

English

Certifications and Licenses

Driver's License

January 2025 to January 2033

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