Customer Service & Shift Manager
Resume:
Jean Frances Madrid
Belen, NM *****
********@*****.***
Professional Summary
Work with public for over 29 years manger for auto zone. I have work as customer service manager for walmart
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Home Depot-Los Lunas, NM
April 2022 to Present
Cashier/Customer Service
Home Depot-Los Lunas, NM
April 2022 to Present
Cashier/Customer Service
The Home Depot-Los Lunas, NM
April 2022 to Present
Interact with customers help with what they need. With kindness and respect answer any questions they might have of product, where it is located.
Driver
Dollar Cab
July 2019 to Present
Driver for taxi and non medical.
Shift Manager
Auto Zone Auto Parts-Roswell, NM
June 2018 to July 2019
Documented receipts, employee hours and inventory movements. Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
Managed schedules, accepted time off requests and found coverage for shifts. Upheld company standards and compliance requirements for operations and cleanliness. Coordinated shift-based inventory receiving, auditing and restocking. Increased customer base and market share by promoting product through diverse channels. Maintained work area and kept cash drawer organized. Counted and balanced cashier drawers.
Cleaned and stocked front-end areas with register tapes and ribbons. Welcomed customers, offering assistance to help find store items. Scanned items and checked pricing on cash register for accuracy. Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Flagger
Fisher Sand & Gravel CO-NM-Placitas, NM
October 2017 to December 2018
Utilized hand signals, verbal communication and brightly colored signs to direct traffic around construction sites.
Communicated with drivers, providing clear directions to detour routes. Alerted job site workers when approaching vehicles failed to heed to road warnings and signage, which prevented serious injuries and accidents.
Promoted traffic flow on congested highways and interstates through construction zones. Utilized hand signals and positioned direction signs to guide traffic around hazardous or construction sites.
Informed construction crews about traffic and safety concerns and made appropriate adjustments. Collaborated with other flaggers by using hand-held radios to disseminate traffic and safety information. Discussed traffic routing plans, locations and control points with supervisors. Removed cones, signs and barricades upon completion of work. Caregiver
Mi Vida-Roswell, NM
January 2018 to May 2018
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries. Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Assisted with meal planning to meet nutritional plans. Followed care plan and directions to administer medications. Drove clients to shop for groceries, attend doctor appointments and run errands. Monitored vital signs and medication use, documenting variances and concerning responses. Laundered clothing and bedding to prevent infection. Made beds, swept floors and sanitized surfaces to support activities of daily living. Helped clients with personal needs from exercise to bathing and personal grooming. Freight Unloader
Home Depot-Roswell, NM
March 2016 to September 2017
Handled packages safely while unloading and transporting. Loaded and unloaded packages from loading dock to trucks. Labeled packages and pallets to ensure efficient identification of items. Assisted in navigating large loads to assigned areas. Adhered to workplace safety standards and OSHA regulations. Monitored pallet weights and truck capacity to adhere to standards. Care Provider
Adaptive Personal Care Service-Los Lunas, NM
March 2011 to March 2012
Made beds, swept floors and sanitized surfaces to support activities of daily living. Maintained daily living standards by assisting clients with personal hygiene needs. Assisted with meal planning to meet nutritional plans. Maintained safety by eliminating hazards and correcting issues. Engaged with patients and families to provide emotional support and daily living instruction. Prepared healthy meals for to meet unique nutrition needs. Monitored vital signs and medication use, documenting variances and concerning responses. Transported patients to medical, dental and personal care appointments. Care Provider
Beehives Homes of Deming-Deming, NM
October 2010 to February 2011
Maintained daily living standards by assisting clients with personal hygiene needs. Made beds, swept floors and sanitized surfaces to support activities of daily living. Engaged with patients and families to provide emotional support and daily living instruction. Supported total well-being by planning social and physical activities. Maintained safety by eliminating hazards and correcting issues. Arrange medication and reminded patients to take each according to correct schedule. Assisted with meal planning to meet nutritional plans. Education
High school diploma
Roswell High School-Roswell, NM
August 1979 to May 1983
Ged
Skills
• Computer skills
• Casino
• Face-to-face client meetings
• Phone call management
• Customer returns handling
•
• Client email correspondence
• Patient transport
• Patient interaction
• Productivity software
•
• Account management
•
• Customer support - Customer support experience (More than 20 years)
•
• Vehicle inspections
• CSR
• Delivery driver experience
• Phone etiquette
• Windows
•
• Microsoft SQL Server
• Insurance verification
• Cash register
• Google Docs
•
• Administrative experience within retail industry
• English
• In-person customer service
• Zoom
•
• Clear language communication
• Filing
• 10 key typing
•
• Improving customer support response time - Customer support response time improved (More than 30%)
•
• Van driving
• Transportation safety regulations
• Sales
• Oracle
• Providing product information
•
• Clerical experience
• Customer complaint resolution
•
• Administrative experience - Administrative experience (3-5 years)
•
• Territory management
• Multi-line phone systems
• Computer literacy
• Order assistance
• Senior care
•
• Food handling
• Medication administration
• Mobile devices
• Technical Proficiency
•
• Shipping & receiving
• Passenger vehicle
• Order inquiry handling
•
• Non-technical user support
• Customer support experience within retail industry
•
• Patient escort assistance
• Stocking
• Attention to detail
• Restaurant experience
•
• Pre-trip inspection protocols
• Spanish
• Geriatrics
• Communication skills
• Truck driving
• Climbing
•
• Route planning software
• Patient safety
• Phone customer support
•
• Customer support experience within healthcare industry
• Phone answering
•
• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)
•
• Customer inquiry handling
• Negotiation
• Scanning
• Medical terminology
• Microsoft Word
• Bilingual
•
• Customer communication
• Microsoft Office
• Upselling
• Record keeping
• Forklift
•
• Customer service manager experience
• GPS navigation
• Processing cash transactions
• Sales management
•
• Virtual client meetings
• Individual consumer customer service
• Organizational skills
• Front desk
•
• POS systems
• Warehouse experience
• Continuous improvement
• Banking
• Dental assisting
•
• Safety regulations
• Ethernet
• Client interaction via phone calls
• Data collection
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• Spreadsheet data validation
• Cash handling
• Grammar Experience
• Payroll
• Customer service
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• Computer operation
• Patient care
• Microsoft Outlook
•
• Customer support experience within manufacturing industry
• Photocopying
• Marketing
• Home health
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• Open communication (faculty and staff relations techniques)
• Manual handling
• Customer Care
•
• Customer support specialist experience
• Hotel experience
• Typing
•
• Administrative experience within healthcare
• B2B sales
• Time management
• Microsoft Excel
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• Medical office experience
• Working with geriatric patients
• Fraud prevention and detection
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• Food preparation
• Employee relations
• Hospitality
• Mechanical assembly
Languages
• Multilingual
• English
• Bilingual
• Spanish
Certifications and Licenses
First Aid Certification
CPR Certification
Driver's License
Class D
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