Certified Nursing Assistant & Front Desk Support
Resume:
Tekola Williamson
**********@*****.***
Objective: To enhance and develop my experience as a Certified Nursing Assistant with an organization that will allow me to demonstrate my skills and to be empowered. To be given an opportunity to grow, learn, and take on assigned tasks. In addition, to continue in developing and implementing activities that will improve student’s learning and behavioral skills, as well as confidence and self-reliance.
Skills: CPR and First Aid Certified; Patient and Environment Safety; Vital Signs and Patient Observation; Knowledgeable of medical terminology, HIPPA and Patient Privacy; Quality patient care and supportive to family members; Handling confidential matters related to client’s medical diagnosis; Attention to detail by monitoring patients; Effective verbal and written communication; Classroom Management Strategies; Lesson Planning & Support; Student Progress Monitoring; Communication with parents and administrators regarding students’ growth and well-being and compassionate and dependable healthcare professional with experience in direct care, mental health support, crisis services, front-desk operations, telephone communication, insurance/Medicaid assistance, and appointment coordination. Trained in CPR, suicide prevention, and mental health crisis support. Seeking a position where I can use my strong communication, organization, customer service, and caregiving skills to provide quality support to clients, patients, and the healthcare team.
EXPERIENCE
Hinds Behavioral Health Services Jaurary2022-August2026
Front Desk Support Service Clerk
Greet and assist visitors, employees, and customers in a professional manner.
Answer and direct incoming phone calls and respond to general inquiries.
Provide information and assistance regarding services, procedures, and appointments.
Check visitors in and out and maintain accurate records.
Schedule appointments and coordinate front-desk activities.
Receive, sort, and distribute mail and other documents.
Maintain an organized and welcoming reception area.
Handle confidential information with professionalism and discretion.
Communicate with staff and departments to help resolve questions and requests.
Perform data entry, filing, copying, scanning, and other administrative duties.
Assist with daily office operations and provide excellent customer service.
Assisted clients with completing and submitting Medicaid and insurance paperwork.
Verified and updated client insurance information and assisted with resolving insurance-related questions.
Scheduled and coordinated appointments for therapists, doctors, and other healthcare providers.
Maintained accurate appointment schedules and communicated appointment information to clients and staff.
Coordinated with therapists, doctors, nurses, and other staff to ensure clients received timely services.
Assisted clients with accessing appropriate healthcare and support services.
Maintained accurate and confidential client records and documentation.
Provided professional and compassionate customer service to clients and families
Hinds Behavioral Health Services March 2022- January 2024
Direct Careworker- Mental Health Crisis Unit
Provided direct care and support to individuals experiencing mental health crises.
Monitored clients’ behavior, mood, and overall well-being and reported changes to clinical staff.
Maintained a safe, secure, and supportive environment for clients and staff.
Assisted clients with daily living activities and personal care needs when necessary.
Used calm, respectful communication when interacting with clients experiencing emotional or behavioral difficulties.
Followed facility policies and procedures regarding safety, crisis intervention, and client care.
Documented client activities, behaviors, incidents, and observations accurately and in a timely manner.
Assisted with maintaining a clean, organized, and therapeutic environment.
Supported clients with daily schedules, meals, activities, and other routine needs.
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Responded appropriately to emergencies and behavioral situations according to established procedures.
Maintained confidentiality and treated clients with dignity, respect, and professionalism.
Canopy Children’s Solution – Jackson, MS June 2019 – July 2020
Residential Care Specialist
Worked closely with children in a therapeutic environment and monitored his/her behavior according to their individualized plan
Provided a safe and effective care of the highest quality value for those with behavioral and mental health issues
Introduced new ideas and demonstrated creative thinking in a classroom environment
Served as a model and actively participated in his/her daily living
Worked as a team player to accomplish assigned tasks
Home Instead Senior Care – Clinton, MS November 2017 – August 2018
Home Care Aide
Assessment & Planning Care by checking and recording vital signs; measure height and weight; collect specimens; test urine; observe patient response to care; report and record observations of patient’s conditions
Nutrition needs of patients by feeding, provide fresh drinking water and nourishments; assist with bed pans, urinals and commodes; empty urine collection bags; monitor intake and output
Assist patients with personal hygiene and grooming to include bathing; provide nail and hair care; assist with oral hygiene; provide dressing and undressing
Provide quality care assistance with efficiency and make valuable contribution to the patient’s comfort and safety at their most vulnerable state
Provide quality assistance to client’s well-being to gain independence and confidence
Encourage, motivate and assess client’s capabilities so that personalized therapy goals are met
Hinds County Nursing & Rehabilitation Center
Certified Nursing Assistant May 2013 – November 2017
Provided quality assistance to client’s well-being to gain independence and confidence
Encouraged, motivated and assessed client’s capabilities so that personalized therapy goals were met
Provided direct patient care under the supervision of nurses and healthcare staff.
Assisted patients with bathing, dressing, grooming, toileting, and other activities of daily living.
Took and recorded vital signs, including blood pressure, temperature, pulse, and respiration.
Assisted with transferring, positioning, and safely transporting patients.
Helped patients with feeding and monitored food and fluid intake.
Observed and reported changes in patients’ physical or emotional condition to nursing staff.
Maintained a clean, safe, and comfortable environment for patients.
Assisted with mobility and fall-prevention measures.
Answered call lights and responded promptly to patient needs.
Documented patient care and observations accurately.
Provided compassionate support while maintaining patient dignity, privacy, and confidentiality.
Followed infection-control and safety procedures.
EDUCATION:
Hind Community College –Jackson, MS
Bachelor’s degree in Culinary Arts
Graduated: 2025
Access Training Inc. – Jackson, MS Provine High School – Jackson, MS
Certified Nursing Assistant Training Graduated: 2002
Graduated: 2013
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Hinds Behavioral Health Services – Jackson, MS
Mental Health First Aid Certificate –June 2025
CPR Certificate – April 20226
QPR Suicide Prevention Gate Way Program –April 2025
Contact this candidate