Front desk representative

Barbara Hearing

**** ********** ** *** *****, NV 89102 +1-702-***-**** **********@*****.***

Professional Summary

Dynamic customer service professional with 6+ years of experience in front desk and call center roles in busy hospitality environments. Adept at managing guest inquiries, account documentation, and cash transactions while leveraging strong communication and problem-solving skills. Demonstrates proficiency in CRM systems and excels in delivering clear, empathetic support.

Work Experience

Front Desk Agent

Arizona Charlie's Boulder Las Vegas, NV

September 2025 to October 2025

• Registered and assigned rooms to guests, ensuring accurate reservation management and smooth check-in processes

• Responded promptly and professionally to guest needs, requests, and complaints, enhancing guest satisfaction

• Confirmed phone and online reservations, maintaining accurate guest information

• Collected payments from departing guests and balanced transactions efficiently

• Maintained detailed records of occupied rooms and guest information

• Communicated guest information effectively to other departments to coordinate service delivery Front Desk Receptionist

Super 8 Thunderbird Boutique Las Vegas, NV

June 2021 to March 2022

• Monitored all guest check-ins and check-outs, ensuring efficient processing and positive guest experiences

• Managed and resolved guest complaints and special requests with professionalism and empathy

• Partnered with Housekeeping and other departments to meet guest expectations and ensure service quality

• Provided wake-up calls and handled multi-line phone communications, greeting customers and directing calls appropriately

• Ensured accurate posting of charges and credits, handling cash and credit transactions securely

• Controlled and issued room keys while maintaining guest privacy and security Front Desk Receptionist

SUNRiSE INN MOTEL North Las Vegas, NV

September 2017 to August 2020

• Audited and reconciled daily front desk transactions to ensure financial accuracy

• Registered guests and assigned rooms, managing reservations efficiently

• Provided comprehensive guest services including ticketing, local and hotel information

• Resolved guest complaints and coordinated with departments to enhance satisfaction

• Maintained organized hotel files and records to support operational efficiency Customer Service Rep/Call Center

Precision Opinion Las Vegas, NV

March 2019 to May 2019

• Responded promptly and professionally to high volumes of customer calls, ensuring quality service

• Maintained and updated customer information accurately in systems

• Assisted customers with requests including credit card authorizations

• Delivered scripted sales talks to meet company metrics while maintaining customer focus Customer Service Representative

Alorica Las Vegas, NV

November 2017 to February 2018

• Provided customer support via phone, email, and online chat, addressing questions and concerns effectively

• Calmly resolved and de-escalated customer complaints to maintain satisfaction

• Maintained and updated customer information accurately

• Assisted with credit card authorization processing as needed Front Desk Clerk

SUNRISE INN Motel North Las Vegas, NV

July 2015 to September 2017

• Welcomed guests upon arrival, providing a positive first impression

• Performed all check-in and check-out functions efficiently

• Responded promptly to guests' special needs and inquiries

• Posted charges to guest accounts accurately

• Managed guest messages and generated reports to support operations Csshier

Green Valley Grocery Las Vegas, NV

July 2005 to August 2015

• Operated cash registers to process payments accurately and efficiently in a high-volume environment

• Greeted customers warmly, providing friendly and professional service

• Maintained a clean and organized store environment

• Handled stock and security checks for age-restricted items with attention to detail Education

Medical Billing and Coding (Associates)

Laurus College Remote

November 2021 to October 2024

Business and Computer Technology (Certificate)

WEBER BASIN JOB CORP Ogden, UT

September 1999 to November 2000

Upper secondary education

Associate's degree

Trade school

Skills

Customer complaint resolution Customer communication Phone communication Multitasking Organizational skills Detail Oriented Customer service Guest reservation booking Front desk Processing cash transactions Cash handling Balancing end-of-day transactions Record keeping Microsoft Office CRM software

Languages

English

Certifications and Licenses

High school

Present

Practice management for Computers in the Medical Office Using Medisoft Advanced Version 19.

July 2023 to Present

This Certifies that

BARBARA HEARING

Completed a training course in practice management for Computers in the Medical Office Using Medisoft® Advanced Version 19.

NORMA WALKER

Instructor

July 25, 2023

Date of Completion

LAURUS COLLEGE

School

SANTA MARIA, CA

City, State

Introduction to Front Desk Agent

January 2022 to Present

Completed the course Introduction to Front Desk Agent. by Wyndham UNIVERSITY Chief Human Resource Officer Monica Melancon

Business Computer Technology

November 2000 to Present

Weber Basin High School

April 2000 to Present

Driver's License

March 2021 to January 2029

Non-CDL Class C

Medical Coding Certification

LVN

Additional Information

Authorized to work in the US for any employer

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