Customer Support & Banking Operations Specialist
Resume:
Robert Knox
Las Vegas, NV *****
**************@*****.***
Professional Summary
Resourceful customer support and administrative professional with experience managing accounts and resolving customer inquiries in a fast paced environment. Demonstrates a high level of communication and multi-tasking abilities with strong collaboration skills and a commitment to delivering superior service.
Work Experience
Customer Risk Agent
Bayside Support Services LLC-Las Vegas, NV
June 2021 to Present
Offering customer and technical support for an adult web cam website.
Assessing customers accounts for violations of rules and regulations.
Provide customer assistance using Zendesk, answering queries via email and chat, maintaining a 97% satisfaction rating.
Investigate and resolve account access issues, implement troubleshooting steps, and escalate complex cases.
Consistently meet performance benchmarks and resolves an average of 50 support tickets daily
Personal Phone Banker
RDI Corporation-Henderson, NV
August 2020 to August 2021
Personal Phone Banker for First National Bank Texas.
Handled customer banking accounts and assisted in money transfers, ACH transactions, loan applications, policy, and general account inquiries.
Advised clients on optimal products with upsell rates of 25%
Maintained confidential customer information and adherence to regulatory compliance.
Call Center Agent
Hilton Grand Vacations-Las Vegas, NV
March 2015 to July 2021
Call transfer department selling discounted vacation packages.
Provided inbound and outbound support for reservations and membership inquiries.
Used internal CRM software to update and manage customer records.
Resolved complaints and retained clients by delivering positive customer experiences.
Education
Bachelor of Arts in Journalism
Los Angeles Pierce College-Woodland Hills, CA
August 2012 to February 2015
Skills
• Customer service
• B2B sales
• Cold calling
• Sales
• Phone Etiquette
• Public Relations
• Windows 11
• Mac OS
• Search Engine Optimization (SEO)
• CRM software
• Customer Service
• Journalism
• Inside sales
• Salesforce
• Digital Marketing
• Negotiation
• Typing
•Management
• Computer Literacy
• Direct sales
• Marketing
• Banking
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