Remote Customer Service & Patient Advocacy Specialist

KEIRA HARDY

334-***-**** © *********@*****.***

PROFESSIONAL SUMMARY

Dependable customer service professional with experience resolving inquiries via phone, email, and chat in

remote settings. Skilled in CRM, multitasking, and training new hires to enhance service quality while managing

time effectively and working independently.

‘WORK EXPERIENCE

Patient Advocacy Specialist - Digitech - Remote Oct 2025-Jun 2026

Remote Customer Service Representative

Resolved customer inquiries and concerns via phone, email, and chat

© Delivered excellent customer service by maintaining a professional and friendly attitude

¢ Accurately entered customer information into company systems

Handled multiple tasks to consistently meet performance goals and deadlines

Maintained productivity while working independently in a remote environment

Implemented comprehensive training modules for new hires to enhance customer interaction quality and

reduce onboarding time by [20%]

EDUCATION

G .W Carver Senior High, Montgomery, AL, United States May 2024

High School Diploma

CORE SKILLS

* Customer Service * professional phone etiquette

* Remote Work © reliable and dependable

© Data Entry * Active Listening

* Microsoft Word * Problem Solving

© Live Chat Support * Time Management

* Phone Support * Customer Relationship Management (CRM)

© Email Management

Contact this candidate