Forklift-Certified Retail Deli Associate
Resume:
CHRISTINA FRIENDLY
Lynnwood, WA ***** 425-***-**** ***********@*****.***
PROFESSIONAL SUMMARY
Customer-focused retail professional with more than 10 years of experience in customer service, deli operations, department leadership, merchandising, staff supervision, scheduling, safety, and store operations. Proven ability to support fast-paced retail environments, serve customers with professionalism, maintain food-safety and sanitation standards, and help teams meet daily operational goals.
PROFESSIONAL EXPERIENCE
Customer Service / Deli Associate Safeway Washington
June 2026 - Present
Provide friendly, efficient customer service and assist shoppers with deli selections, product questions, and special requests.
Slice, weigh, package, label, and merchandise deli meats, cheeses, prepared foods, and other department products.
Follow food-safety, sanitation, temperature-control, and proper food-handling procedures while maintaining clean work areas and equipment.
Stock displays, rotate products, monitor freshness, and help maintain an organized and well-presented deli department.
Support front-end and customer-service needs as assigned, resolve routine customer concerns, and work collaboratively with store team members.
Approved Leave of Absence (FMLA) Safeway Washington
December 2024 - May 2026
Approved leave of absence; returned to Safeway in June 2026.
Customer Service / Deli Associate Safeway Washington
November 2023 - December 2024
Delivered courteous customer service in a high-volume grocery and deli environment.
Prepared, sliced, weighed, packaged, and labeled deli products according to customer requests and department procedures.
Maintained product displays, replenished inventory, rotated stock, and checked freshness and quality.
Followed sanitation, food-handling, and workplace-safety standards and kept counters, utensils, slicers, and preparation areas clean.
Worked with team members to complete daily department tasks and provide timely service during peak periods.
Supervisor Seattle Goodwill Everett, WA
January 2014 - April 2023
Supervised daily store operations and staff to support efficient customer service and operational performance.
Created employee schedules to ensure adequate staffing and coverage.
Conducted employee performance evaluations, coaching, and day-to-day team support.
Enforced company policies, procedures, and workplace-safety requirements.
Processed incoming freight and merchandise efficiently and supported inventory flow and sales-floor readiness.
Sales Associate Things Remembered Lynnwood, WA
May 2012 - October 2014
Assisted customers with product selection and provided personalized service in a retail environment.
Supported sales-floor organization, merchandising, stocking, and general store upkeep.
Handled customer questions and helped create a positive shopping experience.
Department Lead Fred Meyer Everett, WA
June 2010 - May 2012
Supported daily department operations, including customer service, merchandising, stocking, inventory organization, and task delegation.
Helped coordinate team priorities and workflow to maintain department coverage and meet daily operational needs.
Monitored product presentation, availability, and department organization to support a clean and customer-ready sales floor.
Assisted with training and coaching team members on customer service, department procedures, and safety expectations.
Responded to customer questions and concerns and worked with store leadership to resolve issues appropriately.
EDUCATION & TRAINING
High School Diploma
Retail Management Classes - Seattle Goodwill, Everett, WA
Microsoft Computer Training - Seattle Goodwill, Everett, WA
CORE SKILLS
Customer Service Retail Operations Deli & Food Service Food Safety & Sanitation Team Leadership Staff Supervision Employee Scheduling Coaching & Development Merchandising Freight Processing Warehouse Experience Inventory Support Microsoft Outlook Computer Skills Organizational Skills Task Prioritization Communication
CERTIFICATIONS & LICENSES
Food Handler Certification CPR Certification Forklift Certification Non-CDL Class C Driver's License
ADDITIONAL INFORMATION
Authorized to work in the U.S. for any employer Language: English
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