Technical Project Manager & Delivery Leader

ANKUR SHARMA

Technical Project Manager Delivery & Program Management Agile / Scrum Customer Success & Operations Jaipur, Rajasthan 302020 +91-766******* *****.**********@*****.*** PROFESSIONAL SUMMARY

Results-driven Project and Delivery Manager with 10+ years of experience leading complex mobile, web, and enterprise technology programs across healthcare, real estate, EdTech, IoT, fintech, and e-commerce. Certified Scrum Master with a track record of managing 8+ concurrent projects, driving end-to-end project lifecycle delivery, and reducing delivery cycle times by up to 20% through effective Agile execution. Career progression from hands-on technical leadership as a Senior iOS Developer to enterprise operations management and project delivery, combining strong stakeholder management, risk and incident management, budgeting, and cross- functional team leadership with a solid technical foundation. Proven ability to manage client relationships with enterprise partners, resolve escalations, and drive measurable business outcomes through Agile methodologies and AI-powered workflow automation. Seeking to apply program management, delivery leadership, and customer success expertise in a Technical Project Manager, Program Manager, Delivery Manager, or Operations Manager role. CORE SKILLS & COMPETENCIES

Project & Program Management: Project Lifecycle Management, Program Management, Delivery Management, Scope Definition & Requirements Analysis, Risk & Issue Management, Budget & Resource Planning, Vendor Management Agile & Delivery: Agile / Scrum Methodology, Sprint Planning, Backlog Grooming, Release Management, Roadmap Planning, Mobile & Web Application Delivery

Leadership & Stakeholder Management: Cross-Functional Team Leadership, Stakeholder Management, Client Relationship Management, Escalation Management, Team Management, Vendor & Partner Coordination Operations & Customer Success: Operations Management, Incident Management, SLA Management, KPI Monitoring & Reporting, Customer Success, Service Delivery, Process Improvement Technical & Automation: AI Tools & Workflow Automation (Make.com), iOS Development (Swift, Objective-C), Xcode, Technical Scope Estimation

PROFESSIONAL EXPERIENCE

Project Manager Helpful Insight Pvt. Ltd

Jaipur, India November 2023 – Present

• Manage end-to-end delivery of 8+ concurrent software projects, including AI-powered web platforms, booking and scheduling applications, mobile learning platforms, IoT device control apps, CRM systems, and property listing platforms, using Agile/Scrum methodology.

• Lead requirements analysis, scope definition, sprint planning, and release management for a CRM platform with lead management and automation workflows, reducing delivery cycle time by 20%.

• Coordinate design, backend, and mobile engineering teams to deliver booking and scheduling applications on schedule while maintaining stakeholder alignment.

• Plan and execute a role-based mobile and web learning platform with session management, overseeing cross-functional collaboration across UX, backend, and QA teams.

• Manage development of a Bluetooth/Wi-Fi smart device control application, including ambient lighting control and on/off state management.

• Design and implement an AI-powered social media content automation workflow using Make.com, reducing manual content production effort from hours to a single click.

• Oversee delivery of a property listing, search, and lead management platform, and a workforce scheduling system with shift allocation and role-based access control.

Senior iOS Developer AdGlobal360 India Pvt. Ltd

Jaipur, India June 2022 – October 2023

• Delivered on-time product releases across multiple client applications, ensuring seamless deployment and smooth end-user adoption.

• Developed a dealership management application covering job cards, billing, and appointment scheduling for automotive industry clients.

• Built a pickup-and-drop logistics application featuring real-time GPS location tracking.

• Managed an event and campaign management application from development through production release. Senior iOS Developer Arka Softwares & Outsourcing Pvt. Ltd Jaipur, India May 2020 – April 2022

• Translated design specifications into full iOS application architectures, assigning components to team members based on skillset and delivery timelines.

• Developed a live-streaming and incident-reporting application with community engagement features for public safety use cases.

• Built a comprehensive healthcare application supporting patient appointment scheduling, insurance management, and front-desk operations.

• Delivered doctor-patient consultation applications with integrated appointment booking and audio/video calling functionality.

• Created a digital visiting card application with NFC/QR scanning capability, and a store rewards points management app distributed internationally on the App Store.

Senior iOS Developer (Delivery Responsibility) Initium Novum Ventures Pvt. Ltd Jaipur, India July 2019 – December 2019

• Collaborated with cross-functional teams to design, develop, and launch iOS applications within an early-stage startup environment.

• Developed an educational storytelling application with content-creation tools and customizable templates.

• Built an audit and compliance management application with evidence upload capabilities and automated reporting. Senior iOS Developer Eagle Technosys

Jaipur, India December 2018 – July 2019

• Developed a feature-rich social media application with custom image/video editing and short-video sharing capabilities.

• Ensured on-schedule delivery of high-quality, production-ready releases. iOS Developer Logictrix Technologies

Jaipur, India September 2017 – December 2018

• Developed educational applications for browsing and sharing medical information.

• Built a football substitution timing utility app, an emergency alarm application with automated message triggers, a property rental finder, and a food delivery application.

First Level Maintenance (FLM) Manager Logicash Systems Pvt. Ltd. Jaipur, India September 2015 – May 2017

• Directed end-to-end First Level Maintenance (FLM) operations for a distributed ATM network across Rajasthan, ensuring consistent service availability and SLA compliance.

• Led and coordinated cross-functional field teams, including custodians, drivers, and security personnel, to drive timely resolution of operational incidents.

• Planned and allocated field resources based on incident priority, location, and business impact, optimizing team productivity.

• Managed diverse operational incidents, including ATM downtime, cash dispensing failures, cash shortages/overages, and theft/security exceptions, while maintaining SLA compliance and minimizing service disruption.

• Served as primary point of contact for enterprise banking clients, including SBI, Hitachi, and Mphasis, managing client relationships and escalations.

• Partnered with internal technical and operations teams to reduce downtime and sustain high service availability across all managed sites.

• Owned client escalation management, providing transparent status communication and driving issues to timely resolution.

• Produced daily, weekly, and monthly operational reports and performance dashboards to track KPIs and inform leadership decisions.

• Monitored operational KPIs and field performance, implementing corrective action plans to improve service quality.

• Oversaw operations across all ATM sites under management in Rajasthan, ensuring consistent service standards. EDUCATION

Bachelor of Technology (B.Tech)

Rajasthan Technical University, Jaipur 2010 – 2014 CERTIFICATIONS & TOOLS

• Certified Scrum Master (CSM) — Scrum Alliance

• Project Management — Agile / Scrum Frameworks

• AI & Automation Tools — Make.com, AI-Generated Content Workflows

• Mobile Development — iOS (Swift, Objective-C), Xcode

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