Customer Success & Technical Support Professional

Jessica Moore

Memphis, TN

901-***-**** • **********@******.***

linkedin.com/in/jessicamoore23

PROFESSIONAL SUMMARY

Customer service and customer success professional with experience supporting high-volume environments, technology clients, and account-based operations. Proven ability to resolve customer issues, meet performance metrics, and deliver efficient, high-quality support. Strong background in technical troubleshooting, customer communication, workflow optimization, and cross-functional collaboration.

CORE SKILLS

Customer Service & Support • High-Volume Call Handling • Technical Troubleshooting • Account & Billing Support • Issue Resolution & De-escalation • Customer Satisfaction (CSAT) • KPI & SLA Adherence • CRM & Case Documentation • Client Onboarding & Training • Process Improvement • Google Workspace • Microsoft Office • POS Systems

PROFESSIONAL EXPERIENCE

Advisor Transcom

October 2025 – Present

• Handle high-volume inbound calls for a technology client, supporting customers with technical, account, and service-related inquiries.

• Diagnose and resolve issues efficiently while adhering to SLAs, quality standards, and productivity benchmarks.

• Navigate multiple systems and tools to document cases accurately and ensure proper resolution.

• Meet or exceed KPIs for call handling time, quality assurance, and customer satisfaction.

• Apply de-escalation techniques and clear communication to improve customer experience and brand trust.

Workflow Wizard Skyvern (YC S23)

May 2025 – August 2025

• Designed and implemented automated workflows to optimize website processes and reduce manual tasks.

• Collaborated with clients to gather requirements and translate business needs into automation solutions.

• Provided ongoing communication to ensure alignment between client expectations and technical execution.

Customer Service Specialist HSN

August 2024 – March 2025

• Provided customer support via phone and digital channels, resolving order, billing, and account issues.

• Maintained high customer satisfaction through professional communication and timely issue resolution.

• Followed established procedures to ensure accuracy, compliance, and service consistency. Training Specialist Bite Ninja

October 2023 – February 2024

• Created and maintained training materials to support onboarding and operational consistency across restaurant partners.

• Supported digital adoption initiatives and reinforced brand standards through training and communication.

• Assisted with content creation to support engagement and platform visibility. Client Support Coordinator Bite Ninja

July 2023 – October 2023

• Monitored employee attendance and performance to support operational efficiency.

• Managed payroll data to ensure accurate and timely compensation.

• Served as a point of contact for restaurant managers to address staffing and service needs. Client Success Specialist Bite Ninja

September 2022 – July 2023

• Coordinated communication between internal teams and external partners to support daily operations.

• Ensured order accuracy and service execution across multiple restaurant brands.

• Utilized POS systems and workflow tools to improve efficiency and client satisfaction. Fall Intern Breakthrough T1D West Tennessee

July 2022 – December 2022

• Conducted research and compiled resources to support families affected by Type 1 diabetes.

• Assisted with community outreach and awareness initiatives.

• Built relationships with schools and healthcare organizations to expand community impact. EDUCATION

Master of Business Administration (MBA) – Christian Brothers University, Memphis, TN May 2025 Bachelor of Science in Business Administration – Christian Brothers University, Memphis, TN May 2023

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