Client Service & Sales Coach Professional

ARETHA BEST

Client Service Professional

Durham, NC 919-***-**** *********@*****.***

Http://linkedin.com/in/aretha-mcdowell-best

PROFESSIONAL SUMMARY

Results-driven Client Service Professional with a proven track record of driving revenue growth, improving performance, and developing high-performing teams. Experienced in coaching, training, and operational leadership across real estate, insurance, and property management. Excellent written and verbal communication skills, Strong critical thinking and analytical skills, Demonstrated knowledge of Microsoft Office 365 applications (i.e. Outlook, Excel, Word)

CORE COMPETENCIES

Business Growth Strategy • Performance Coaching • KPI Tracking & Execution

Sales & Conversion Strategy • Client Relationship Management

Training & Curriculum Development • Workflow Optimization • Final Expense • Whole Life • Term Life • Tele Sales • Objection Handling • Needs Assessment • Consultative Sales • Closing Techniques • CRM Documentation • Active Listening •Payment Processing • Compliance

PROFESSIONAL EXPERIENCE

Real Estate Business Coach

Kingsley Realty LLC June 2025 – Present

Coach real estate agents to increase production, revenue, and business efficiency.

Facilitate 1:1 and group coaching sessions focused on goal setting, execution, and accountability.

Develop scalable business strategies for lead generation, sales, and goal setting.

Financial Services Professional/Final Expense/Term

(Remote) Senior Life Services, Inc May 2025 – December 2025

Delivered consultative insurance solutions tailored to client financial protection needs

Educated clients on policy options including final expense and simplified issue plans

Managed full sales cycle from prospecting to policy placement, to data entry of client contact information including Payment Processing for premiums

Medicare Member Advocate

WellCare/Centene (Remote) Oct 2024 – May 2025

Guided Medicare/Medicaid members through complex benefits and coverage options

Resolved claims and service issues, improving member satisfaction and retention

Provided education to support better healthcare decision-making

Data entry, updated client accounts, documented client interactions, Payment Processing EQT

Training Manager Scrum Master

Stackhouse Management LLC Jun 2021 – Feb 2024

Led onboarding, training, and performance development for growing teams

Designed SOPs and internal systems to support operational scalability

Facilitated agile workflows to improve team productivity and accountability

Property Manager / Sales Associate

Stackhouse Management LLC May 2019 – Jun 2021

Managed operations across 9 communities and 200+ rental properties

Oversaw leasing, collections, maintenance coordination, and compliance

Generated $850K+ in home sales, sold 25+ homes, managing full lifecycle from lead to closing

EDUCATION & CREDENTIALS

University of North Carolina at Chapel Hill — Psychology

Certified Scrum Master — Scrum Alliance (#17087, Exp. 2027)

Licensed Insurance Broker (NPN #8138587, Exp 2028)/Life • Health • Medicare • LTC NC, SC, TX, OH, PA

Licensed Salesperson — NC Manufactured Housing Board (2019–2023)

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