Network Engineer
Resume:
Kyle Walker 304-***-****
*** ***** ******* ***** – Church Hill, MD 21623 ********@****.********.***
Profile
With concentration in Financial Economics along with minor in General Business as well as valuable practical experience in diverse customer-focused sales and service-oriented sectors, offer solid qualifications supporting broad-scope areas of business operations across diverse industries
Extensive theoretical and applied studies in areas ranging from Financial Markets, Banking, Investments, and Financial Analysis, Forecasting and Management through Accounting, Marketing, Business Management, and Statistics; included Economic Seminar and Business Capstone Course
Dynamic communication and interpersonal relation skills instrumental to effectively interfacing with all business stakeholders, from customers and suppliers/vendors through senior management and peers
Effectively prioritize, plan, coordinate, and manage projects to optimize productivity and efficiency, meet deadlines and achieve performance goals
Sharp analytical and problem solving skills along with solid attention to detail and quality
Self-motivated team player equally effective in independent and collaborative roles
Drive and ability to achieve goals along with strong work ethic illustrated by employment concurrent with academic achievements
Education
Bachelor of Science - Business Administration, Shepherd University-Shepherdstown, WV; 2015
Concentration: Financial Economics ~ Minor: General Business
Employment Background
Concurrent with Academic Pursuits
Network Engineer, GDIT- Arlington, VA 2025- present
Designed, planned, and implemented communication network changes.
Configured juniper and Cisco routers and switches.
Coordinated and installed equipment during ASI windows.
Successfully troubleshooted layer 2 and layer 3 issues during ASIs.
Utilized networking protocols such as OSPF, VPNs, BGP, SVIs, VRFs, Port channels, VRRP, and others.
Collaborated with teammates to build out topology changes to implement.
Upgraded iOS versions on switches and routers.
Stayed up to date with current topology changes other network engineers are making in the network to ensure my projects included the same design.
Created network diagrams, EIP, and configurations for assigned projects.
Submitted and tracked tickets related to their respective project.
Help Desk Support II, Agile Defense, LLC- Aberdeen Proving Ground, MD 2025-2025
Ensure continued access to the JWICS computer network by providing password resets, unlocking user accounts, creating new user accounts, printer management, and network drives.
Scheduled and coordinated VTC meetings for staff.
Troubleshoot VTC and JWICS issues or outages that occur.
Track and submit proper forms for new account creation request.
Assist users with initial login and installing certificates.
Coordinate with GISA for escalated issues that require administrative access.
Provide excellent customer support to all users and staff.
Track and update a spreadsheet for all equipment.
Field Service Technician, SAIC- Hanover, MD 2025-2025
Supported customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiative.
Provided on-site and remote technical support to DCSA users.
Provided support for device issues that included laptops, tablets, workstations, mobile devices, VOIP devices, monitors, printers, scanners, cabling, external data storage devices, and network interface devices.
Coordinated with desktop and network engineers to resolve network outages and workstation issues that required escalation.
Ensured all SLA’s were met by resolving tickets in a timely manner.
Provided excellent customer service to all users.
Imaged and pushed updates to all JWICS and NIPR workstations to ensure high availability for users.
Created and provisioned accounts for NIPR, SIPR, and JWICS.
Assigned appropriate folder access for each user.
Utilized Microsoft AD to perform account management duties/functions.
Tracked all tickets via ServiceNow.
Assisted users with any application or device issue they encountered.
Installed software based upon needs of various users.
Helpdesk Support Technician, CACI- Baltimore, MD 2023-2025
Schedule and coordinate hardware and software installation for employees that are newly added to the workforce; complete hands-on installation of newly imaged systems (CPU/Tower, mouse, monitors, keyboard, network connection for all new employees.
Upgrade and maintain all information systems, peripherals, and applications, including monitors, scanners, printers, keyboards, and other input/output devices.
Troubleshoot and repair Windows 10 and 11 laptops that may need newly configured images or replacement of internal components.
Schedule maintenance and installation of software applications and operating systems updates as a customer service representative and helpdesk support technician.
Evaluate and manage Coast Guard information technology systems, installation procedures, and hardware requirements for software installation.
Provide technical support to internal and external customers throughout the Coast Guard.
Utilized RDP and command line interface to troubleshoot Coast Guard system issues.
Provide support with Microsoft Office applications such as Word, Teams, Excel, and Outlook.
Optimize system performance through group policy updates, system upgrades, ensure software is up to date through software center, and ensuring hardware is functioning correctly.
Support a variety of specialized applications such as ScanSnap, AutoCAD, VMware, Snagit, TOAD, Adobe Pro, manta, Printer Logic, and Dames.
Utilize CGFIXIT to create and escalate tickets that require ESD’s attention for certain customer related issues.
Complete BIOS configuration and installation of operating systems for new hardware platforms.
Provide iPad and iPhone support and setup guidance for newly acquired devices.
Troubleshoot IT related issues and deliver a corrective action to ensure systems are operating properly for users.
Effectively communicate with users while also providing an excellent customer service experience.
Fix printer issues and work with ESD to have connection issues resolved.
Service Desk Technician, Belcan- Arlington, VA 2022-2023
Provide IT end user support to the workforce at the FSI.
Resolve desktop and laptop issues through updates, proper configurations, and group policy in AD.
Utilize Remedy for ticket tracking and completion.
Complete password resets for users for FSI accounts.
Use Active Directory to ensure FSI workstations and users are in the proper groups.
Reimaged workstations that experienced issues that could not be resolved through updates, proper configurations, and group policy.
Completed installation of over 500 workstations including peripherals for new classrooms.
Perform hardware and software instillation that is required by FSI.
Collaborate with network engineers to resolve connectivity issues in classrooms and offices.
Tier II DesktopTechnician, Caelum Research Corporation- Aberdeen, MD 2022-2022
Deploy IT equipment including desktops, laptops, monitors, and printers.
Ensure all peripherals are working and replace them as needed.
Install and configure software on customer devices.
Utilize remote tools to troubleshoot issues for customers working remotely.
Provide excellent customer service, while completing tickets in a timely manner.
Troubleshoot and diagnose hardware and software issues for desktops and laptops.
Perform STIGs for printers throughout the base and ensure they are connected and functioning properly.
Work as a team to resolve issues and collaborate to improve processes.
Project Coordinator, ARGA-Riyadh, Saudi Arabia 2021-2021
Organize and manage around 500 staff members to provide traffic and parking management for a large concert venue.
Responsible for identifying team leaders that were to be placed through the event to lead there groups.
Collaborate with the team to identify problems and issues that may cause concern for our overall plan of traffic and parking management for the event.
Develop a staff welfare plan.
Communicate with team leaders to ensure they understood their responsibilities for their designated are during the event.
Effectively train staff of the bus routes, ingress/egress of traffic, and overall traffic/parking for the venue.
Security Specialist, Industrial Security Integrators, LLC-Herndon, VA 2020-2021
Ensure personnel data and documents were updated and maintained using JPAS and DISS.
Perform employee briefings and debriefing for companies assigned to my team.
Submit visit requests as directed by my AFSO via JPAS and DISS.
Assist AFSO with reports, indoctrinations, and debrifs.
Collaborate and work effectively with AFSO to satisfy assigned clients.
Complete daily record checks for all client’s employees to maintain up to date information.
Provide a high level of service to every client.
Ensure clients are compliant with Facility Clearance government regulations.
Use JPAS and DISS to keep Security Control updated.
Sever, La Mezzaluna Café-Charles Town, MD 2018-2020
Maintain a clean and organized work area.
Greet customers and provide an excellent experience for the guests.
Accurately take guests orders and ensure guests receive their correct order.
Keep tables clean and organized.
Make suggestions based upon the customers preferences.
Collect payments.
Work as a team to ensure restaurant is running smoothly and guests are satisfied.
Analyst, NetImpact Strategies-Rockville, MD 2018-2019
Assist with data calls as needed.
Created office supply form and process for staff to use to receive requested supplies.
Took meeting minutes of multiple meetings that took place on a weekly basis.
Organized and scheduled online instructional conferences for researchers.
Support the PX team with any assistance they may need with data input.
Guided staff through the travel process.
Booked airfare tickets, hotels, and calculated travel expenses for staff.
Scheduled meetings for different teams apart of our projects.
Provided excellent customer service to all NCI staff.
Investment Consultant Trainee, Scottrade-Ashburn, VA 2017-2017
Server, Kazu Cuisine-Shepherdstown, WV 2014-2018
Maintain a clean and organized work area.
Greet customers and provide an excellent experience for the guests.
Accurately take guests orders and ensure guests receive their correct order.
Keep tables clean and organized.
Make suggestions based upon the customers preferences.
Collect payments.
Work as a team to ensure restaurant is running smoothly and guests are satisfied.
Personal Banker, BB&T-Alexandria, VA 2016-2017
Responsible for creating and maintaining business relationships with clients.
Opening and closing of credit cards, personal loans, checking accounts, and savings accounts.
Explore investment, mortgage, and business options for clients and refer them to the respective team.
Recommend products that would best suit each client.
Process daily transactions that include check cashing, deposits, withdrawals, and payments.
Meet monthly sales quotas and goals.
Work as a team to ensure clients are provided with exceptional customer service.
Assist clients with resolving disputed transactions.
Utilize the banks software to manage clients and track key information.
Personal Banker, Citibank-Georgetown, D.C. 2016-2016
Responsible for creating and maintaining business relationships with clients.
Opening and closing of credit cards, personal loans, checking accounts, and savings accounts.
Explore investment, mortgage, and business options for clients and refer them to the respective team.
Recommend products that would best suit each client.
Process daily transactions that include check cashing, deposits, withdrawals, and payments.
Meet monthly sales quotas and goals.
Work as a team to ensure clients are provided with exceptional customer service.
Assist clients with resolving disputed transactions.
Utilize the banks software to manage clients and track key information.
Teller, BB&T-Middletown, MD 2015-2016
Complete transactions for customers, including deposits, withdrawals, transfers, loan payments, and credit card payments.
Maintain an organized and balanced cash drawer.
Refer clients to the proper expert regarding assistance with mortgages, wealth management, and opening accounts.
Work with other team members to provide an excellent client experience.
Kyle Walker 304-***-****
127 Cedar Springs Drive, Church Hill, MD 21623 ********@****.********.***
Technical Skills
Practiced using VMWare by setting up an instance with an operating system, server, IP addresses, adding users, and group policies, active directory
ServiceNow/Remedy
Printer troubleshooting/updating experience
Have used many different applications and systems at various positions within different companies, which has allowed me to learn and master new applications quickly
Troubleshooting experience with my own desktops and work computers over the course of years
Experience using both Windows and macOS
Knowledge and practice using Microsoft 365
Microsoft AD
Cisco IOS
Juniper Junos
IPsec, SSL VPN, ikev2
Configure routers and switches
Working knowledge of networking protocols
Network troubleshooting
Certifications
Comptia Security+ 601 CE
Comptia Network+
CCNA
Clearance
Top Secret / SCI – Granted 02/2025
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