Customer Service & Loyalty Specialist

BRIANA ESPINOZA

**** ******** *** **, ** Paso,TX 79907 915-***-**** ****************@*****.***

Obj: Dedicated employee prepared to delicate customer issues and compliments while maintaining accurate account records.

Skills summary

Customer service expert

Fast leaner

Good organizer

Effective communication

Education

Valencia high school

Graduation year 2014

Milan institute of cosmetology

Work experience

McDonald’s

845 Bosque Farms Blvd, Bosque farms, NM 87068 Start date: May 2013-January 2014

Operating cash register

Taking orders

Running drive through

Serving food items

Proactivity and teamwork

Maintaining neat and clean work space

Follow all sanitation guideline

Walmart

200 Hobbs HWY, Seminole, TX 79360

Start date: March 2016- November 2016

Greeting customer

Locating products

Price-checking items

Organizing store shelf’s

Answering customers question

Following all sanitation and safety guideline

Alorica

1440 Goodyear Dr, El Paso, TX 79936

Start date: April 08,2019- current

Customer service rep

Customer loyalty specialist

Help guide trainees right after training process

Continually de-escalating situations

Following all policies and procedures laid out by the client

Reporting hourly to Team managers

Organization of agents records on a daily basis

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