Agile Scrum Master & Certified Product Manager

Shweta Dubey

Id: **********@*****.***

Phone: 678-***-****

US Citizen

Professional Summary:

Certified Scrum Master.

Certified SAFe 6 Scrum Master.

Certified Product Manager.

Great communications skills.

Teacher (since 2004)

Atlanta Dunia Digital Media Editor & Chief (since 2006).

VHPA Volunteer (since 2008).

SEWA Volunteer (since 2010).

STAR-TALK federal Gov Safety Program USA (since 2010)

PURE HEARTS of Georgia Inc Volunteer (since 2011)

MEALS On WHEETS Atlanta Volunteer (since 2013)

MEALS BY GRACE Volunteer (since 2014)

GLOBAL SOAP PROJECT Volunteer (since 2014)

Senior Citizen Volunteer (since 2014)

SivMandir of Atlanta ( since 2015)

Project Manager / Business Analyst 3.5 Years IT Experience.

Results-driven professional with strong expertise in project management, business analysis, and quality assurance across SDLC methodologies (Agile/Scrum, Kanban, Waterfall).

Skilled in delivering high-value solutions that drive organizational growth and client satisfaction.

Project & Stakeholder Management.

Skilled in PMO governance, demand management, stakeholder negotiations, and resource mobilization/training.

Proven ability to manage cross-functional teams, deliver under pressure, and maintain focus on business value.

Business Analysis: Experienced in eliciting, analyzing, and translating business requirements into functional/ technical deliverables. Strong background in requirements documentation, backlog grooming, and acceptance criteria definition.

Agile & SDLC Expertise: Proficient in Agile (Scrum, Kanban, TDD, BDD, ATDD, OOAD) and Waterfall. Facilitated Agile ceremonies and supported scaled agility across multiple teams.

Quality Assurance & Testing: Manual, Automation, UI, Backend, Database, and Web Services testing (SOAP & REST). Tools: Selenium WebDriver/IDE/Grid, SoapUI, Cucumber, JUnit, TestNG, Maven, Jenkins, Eclipse, Sauce Labs. Experience in Test Management Tools: ALM, QC, JIRA. Developed VB scripts for Excel automation and validations.

Key Strengths:

• Effective communicator and servant leader with strong interpersonal skills

• Adept at bridging gaps between business needs and technical delivery.

• Experienced in training, mentoring, and enabling teams for continuous improvement.

• Strong problem-solving skills, delivering scalable, quality-driven solutions.

• Coordinate press conferences and interviews.

Technical Skills:

Testing tools Selenium Web Driver, Quality Centre, UAT, Firebug, QTP, Load Runner, Eclipse, Application Lifecycle Management (ALM), JUnit, Grid, ANT, Wireshark, HP Quality Center

Test Approaches Waterfall, Agile/Scrum, SDLC, STLC, Bug life Cycle Performance Testing JMeter, Load Runner

Artifacts Test Plan, Test Case, RTM, Test Summary Report, Bug report, User Stories, Backlogs

Programming Languages Java/Python, JavaScript, Groovy Scripting, C#, C, C++ Professional Experience:

Duluth Police Department, Duluth GA May 2025 to Feb 2026 Communication Officer

Responsibilities:

Involve & operate emergency and non-emergency radio systems, telephone systems and computer communication systems — handling multiple channels (phone, radio, computer) simultaneously.

Receive residence's service calls (911 and non-emergency), obtain essential information, evaluate/prioritize the situation and dispatch appropriate units accordingly.

Respond to officers’ requests for information, confirm warrants, enter data into relevant systems (e.g., warrant, vehicle, suspect databases).

Monitor surveillance systems or cameras as required by the department, looking for suspicious activity and coordinating with patrol units.

Maintain accurate logs, records and computer entries of calls, dispatches, statuses, and other relevant communications.

Handle any and all request from officers in field to help them do their job effectively (warrants, DL info, tag info, looking for history, etc).

Develop and maintain relationships with media outlets.

Draft and distribute press releases, media statements, and official communications.

Respond to media inquiries promptly and accurately.

Perform in high-pressure environment: actor in coordinating emergency response, where timely and accurate communication is critical for public and officer safety. AgcoCorp, Duluth GA Dec 2022 to Dec 2024

Product Owner/Scrum Master

Responsibilities:

Assisted Implementation Manager with data analysis across ERP systems, creating mapping documentation to support requirements elicitation.

Managed a high-visibility cloud recruiting system project by gathering requirements, tracking schedules, and ensuring delivery under tight deadlines.

Led the first release of the Apex Connect platform, integrating built-in connectors to reduce cost and development time.

Partnered with PMO to develop templates, methodologies, and processes for implementation projects.

Defined user stories, acceptance criteria, and product vision, providing prioritized sprint goals and ensuring team clarity during grooming and planning.

Facilitated Agile ceremonies (planning, stand-ups, reviews, retrospectives) as Scrum Master/Kanban Master for multiple teams in a scaled agility environment.

Acted as servant leader by removing impediments, coaching on Agile best practices, and fostering continuous improvement.

Supported QA and development teams with defect triage, verification, and clarifications.

Drove sprint demos, collected stakeholder feedback, and refined backlog items accordingly.

Delivered solutions on time and within scope; collaborated with cross-functional teams for mission-critical projects.

Designed and implemented micro-services and serverless applications using Java, GCP Cloud Functions, Cloud Run, Pub/Sub, SQL, and BigQuery.

Managed CI/CD deployments with Packer and GCP services (Compute Engine, App Engine, VPC, Load Balancing, Firewalls, Stack Driver).

Conducted performance/compatibility testing using Postman, JMeter; created Master Test Plans, test cases, and automation scripts in Python.

Built frameworks from scratch, handled data validation, system testing (smoke, integration, regression), and maintained logs of team performance.

Implemented Angular 16 features (router, templates, validators) with unit testing (Karma, Jasmine). Databases Oracle, MS-SQL Server, MySQL, DB2,

Defect Tracking Tools HP ALM/Quality Center, TFS, JIRA, Bugzilla, Polarion ALM Types of Testing Manual Testing, UI Testing, Integration Testing, Regression Testing, Black Box Testing, Localization Testing and Ad-hoc testing.

Operating Systems Windows, UNIX, DB2 Mainframe, Mac, Android

Mentored developers, collaborated with stakeholders to create tickets, and ensured alignment between business needs and technical delivery.

Spearheaded Generative AI initiatives (NLG, text-to-image, personalized content recommendations), coordinating engineering, design, and marketing to launch AI-powered features that drove customer acquisition.

Ensured application security compliance, maintained documentation in Polaroid ALM, JIRA, and Confluence, and communicated status to business sponsors.

Skilled in cross-platform collaboration, Linux/VMs on GCP & AWS, and functional/technical requirement analysis for new features and enhancements.

UST/T-Mobile, Atlanta GA May 2022 to Nov 2022

Project Manager/Business Analyst

Responsibilities:

Elicited requirements from EDS team/managers by analyzing as-is business processes and aligning them with to- be out-of-the-box tool solutions.

Defined, developed, and maintained Training Plans, User Documentation, and Onboarding materials for EDS team and new associates.

Created and managed System & UAT Testing Plans, developed Test Case specifications, and prepared Master/ Functional Test documentation.

Collaborated with Project Manager to maintain Project Plans across analysis, training, and testing phases.

Led a 4-member development team in implementing a Mobile App.

Supported Java development teams by resolving blockers, analyzing codebases, and advocating technical debt resolution.

Partnered with stakeholders to align business goals with Agile processes, ensuring continuous improvement.

Ensured compliance with organizational and Accela implementation standards.

Acted as liaison between clients, business leaders, and IT stakeholders, driving transparent communication and agreements.

Experienced in SDLC phases and Agile/Scrum practices, including cross-team coordination and Scrum-of- Scrums.

Defined acceptance criteria, refined sprint backlogs, and removed impediments to maximize value delivery.

Built SPA using Angular 16, integrated with server via REST APIs (Apigee), and implemented unit tests

(Cucumber, React Testing Library).

Collaborated with QA to align on process, define automation scope, and ensure quality standards across sprints.

Maintained JIRA dashboards, Confluence documentation, and delivered regular status updates to stakeholders.

Coordinated across multiple Scrum teams and global IT teams, managing dependencies and risks.

Defined product roadmaps, prioritized backlogs, and supported Feature Team/Product leadership with reports on delivery health.

Strong communicator with proven ability to facilitate stakeholder meetings, track performance metrics, and document progress.

Forsyth County School System July 2006 to Apr 2021 Responsibilities:

Utilized corporation developed Agile SDLC methodology used Scrum Work Pro and Microsoft Office software to perform required job functions

Conducted meetings and interviews with business users and SMEs in similar industries to identify and gather various functional and non-functional requirements

Presented comparisons of poplar accounting software platforms NetSuite and Intact to the executives of the client company, collected feedback and provided suggestions in decision making process

Elicited, understood, and accurately represented specific requirements by working directly with clients as well as performing independent research.

Involved in writing and maintaining the Requirement Definition Document that included Business Requirements BRD and Functional Requirements FRD, Functional Specification Document FSD

Assisted in building a Business Analysis Process Model using Rational Rose and Visio

Designed and developed Use Cases, Context Diagrams, Sequence Diagrams, OOD using UML

Conducted highly interactive JAD sessions with project's stakeholders such as users from the client company, software QA analysts and project management team

Identified potential risks and provided solutions to avoid or eliminate risks and issues

Update all necessary records accurately and completely as required by law, district policies and school regulations

Prepare required reports on students and activities

Manage student behavior in the classroom by establishing and enforcing rules and procedures maintain discipline in accordance with the rules and disciplinary systems of the school.

Apply appropriate disciplinary measures where necessary and perform certain pastoral duties including student support, counseling students with academic problems and providing student encouragement

Participate in extracurricular activities such as social activities, sporting activities, clubs and student organizations

Participate in department and school meetings, parent meetings

Communicate necessary information regularly to students, colleagues and parents regarding student progress and student needs

Keep updated with developments in subject area, teaching resources and methods and make relevant changes to instructional plans and activities.

Atlanta Dunia Digital Media (Part Time) July 2006 to Present Responsibilities:

Editorial Leadership & Develop Intact and manage the overall editorial vision and digital content strategy.

Approve major stories, campaigns, headlines, and publishing schedules.

Ensure consistency in tone, style, branding, and messaging.

Lead editorial meetings and assign content priorities.

Maintain high standards for accuracy, quality, and journalistic integrity.

Supervise Content Management, writers, copy editors, graphic designers, video editors, and contributors.

Review, edit, and approve articles, blogs, newsletters, podcasts, and multimedia content.

Plan daily, weekly, and long-term content calendars.

Coordinate breaking news coverage and special features.

Ensure timely publication across websites and digital platforms.

Optimize content for SEO, audience engagement, and online visibility.

Analyze website traffic, audience behavior, and content performance metrics.

Develop strategies to increase subscriptions, followers, and engagement.

Oversee Digital Media Strategy and email marketing and digital campaigns.

Monitor digital trends and viral content opportunities.

Hire, train, mentor, and evaluate editorial staff.

Manage deadlines, workflow, and team productivity.

Foster collaboration between editorial, marketing, design, and technical teams.

Conduct performance reviews and professional development planning.

Handling any/all Brand & Audience Development

Build and strengthen the organization’s online reputation and digital presence.

Identify target audience interests and content trends.

Develop partnerships, sponsorship content, and digital collaborations.

Ensure content supports revenue goals and audience growth.

Ensure compliance with copyright laws, publishing standards, and company policies.

Verify sources and fact-check sensitive information.

Manage crisis communications or corrections when necessary.

Uphold ethical journalism and digital publishing standards.

Digital Media Strategy oversees and guide social media strategy across platforms like: Instagram; Facebook; LinkedIn; YouTube; TikTok Approve social campaigns and audience engagement strategies. Professional Key Qualities & Competencies

Self-motivated with a high level of energy and initiative.

Strong verbal and written communication skills.

High energy level.

Attention to details.

Detail-oriented with high work standards and organizational skills.

Skilled in problem-solving, decision-making, and critical thinking.

Flexible and adaptable with strong stress tolerance.

Proactive in planning, learning, and driving tasks to completion. Education:

• Masters from Kanpur University -1998

• Bachelors from Kanpur University -1994

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