Co-Store Manager - Retail Operations Leader
Resume:
Calgary
**************@*****.***
DHRUV PATEL
PROFESSIONAL SUMMARY
Dynamic and results-oriented Co-Store Manager with 7 years of extensive experience in retail management. Proven track record of driving operational excellence, improving customer satisfaction, and leading high- performance teams. Skilled in strategic initiatives, project planning and execution. Adept at managing multiple projects simultaneously, ensuring timely delivery within budget constraints. Strong communicator and problem solver, dedicated to continuous improvement and innovation.
PROFESSIONAL EXPERIENCE
CO-STORE MANAGER – REAL CANADIAN SUPERSTORE
Oct 2022- Present
Lead a team of 215 employees, overseeing daily operations, inventory management and customer service in a high-volume retail environment.
Successfully executed store layout redesigns and merchandising strategies, resulting in a 7.00% increase in sales and customer foot traffic.
Managed Scheduling, training, and development programs, improving staff productivity and reducing turnover by 4.5%.
Implemented cost control measures, reducing operational expenses by 7.5 to 8.2 %.
Coordinated and executed promotional events and campaigns, boosting sales during key periods by 20.5%.
Conducted performance evaluations and provided constructive feedback, fostering a positive and motivating team environment.
ASSISTANT STORE MANAGER – WALMART INC
July 2017- Oct 2022
Supported the Retail Manager in all aspects of store operations, including staffing, inventory control, and customer service.
Developed and maintained effective relationships with vendors and suppliers, ensuring timely stock replenishment and optimal inventory levels.
Assisted in the implementation of sales strategies and promotional activities, contributing to a 12% increase in quarterly sales.
Monitored store compliance with health and safety regulations, achieving a 38% reduction in incident rates.
SKILLS
Project Planning & Execution
Team Leadership & Development
Strategic Planning & Implementation
Budget Management
Inventory Control& Optimization
Customer Relationship & Management
Vendor & Supplier Negotiations
Problem solving & Decision Making
Proficiency in Microsoft Office Suite
KEY PROJECTS
STORE RENOVATION AND RELOCATION PROJECT
Role: Project Lead
Directed the successful renovation and relocation of a major retail outlet, managing a budget of 1.2M$ and completing the project within 2 weeks ahead of schedule.
Coordinated with contractors, suppliers, and internal teams to ensure seamless transition and minimal disruption to operations.
Achieved a 45% increase in post-relocation sales and customer satisfaction ratings.
INVENTORY MANAGEMENT SYSTEM OVERHAUL
Role: Project Lead
Spearheaded the implementation of a new inventory management system, resulting in a 45% reduction in stock discrepancies and a 65% improvement in inventory turnover.
Trained staff on new system functionalities and best practices, enhancing overall efficiency and accuracy.
EDUCATION
DIPLOMA IN RETAIL MANAGEMNT
Brooks College Calgary
DIPLOMA IN ACCOUNTANCY AND FINANCE
St. Martin’s Business School UK
BACHELORS IN B-COM
Gujarat University India
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