Administrative & Customer Service Professional

JACLYN SCHAEFER

Imperial, PA • 724-***-**** • ******.**********@*****.***

PROFESSIONAL SUMMARY

Organized and customer-focused administrative professional with 8+ years of experience supporting clients, managing schedules, maintaining confidential records, processing payments, and coordinating daily operations. Recognized for professionalism, attention to detail, strong communication, and the ability to prioritize multiple responsibilities in fast-paced environments. Proficient in Microsoft Office, data entry, accounts payable, customer relations, and office administration. Dedicated to providing exceptional service while improving efficiency and supporting team success.

CORE QUALIFICATIONS

Office Administration • Customer Service • Microsoft Office • Data Entry • Scheduling • Calendar Management • Accounts Payable • Records Management • POS Systems • Cash Handling • Multi-line Phones • Time Management • Organization • Team Collaboration PROFESSIONAL EXPERIENCE

House Cleaning Specialist Maid With Care 2025–Present

● Manage daily schedules, maintain detailed client records, communicate with customers, prioritize multiple appointments, and consistently deliver dependable, high-quality service.

Cleaning Technician Cleaning Maid Beautiful 2025

● Coordinated daily assignments, followed detailed work plans, maintained documentation, and exceeded customer expectations. Home Health Care Agent Comfort Keepers 2024–2025

● Maintained confidential client documentation, coordinated care, communicated with families, and ensured accurate recordkeeping. Customer Service Representative State Farm 2024

● Answered customer inquiries, processed payments, updated accounts, maintained confidential records, and supported office operations while delivering exceptional service, in office and remote. Owner & Seamstress Jaclyn M Couture 2022–2024

● Owned and managed a small business including appointment scheduling, budgeting, invoicing, inventory management, customer communications, and administrative operations.

Warehouse Associate Amazon 2020–2022

● Maintained accurate inventory records, met productivity goals, and worked efficiently in a deadline-driven environment. Cashier GetGo 2015–2020

● Handled high-volume customer transactions, balanced cash drawers, resolved customer concerns, and supported daily administrative and operational tasks.

EDUCATION

Community College of Allegheny County – Associate of Arts (Dean's List) West Allegheny High School – Diploma

TECHNICAL SKILLS

Microsoft Word • Excel • Outlook • Microsoft Office • Windows & macOS • Data Entry • Electronic Documentation • Email & Calendar Management

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