Administrative & Case Management Professional
Resume:
Katraya McAfee
Keedysville, MD 21756
*************@*****.***
Professional Summary
Dedicated and detail-oriented administrative professional with over 13 years of experience providing excellent administrative support, case management assistance, customer service, legal document preparation, and front office operations. Skills
Administrative Support, Case Management Support, Client Intake and Assessment, Calendar and Appointment Scheduling, Microsoft Office Suite, Data Entry, Record Management, Customer Service, Legal Documentation, Court Procedures, Front Office Management, Confidential Records Management, File Organization, Problem Solving, Team Collaboration, Profession Communication, Time Management
Experience
2026- Present
Brightlife Enhancement Services, Hagerstown, MD- Case Worker/Front Office Manager
● Manage daily front office operations while providing exceptional customer service to clients and visitors.
● Conduct client intake, maintain confidential records, and ensure accurate documentation
● Scheduling Appointments, and communicate with the clients regarding services and resources.
● Answer multi-line phones, responds to inquiries and route to the appropriate party.
● Support staff with administration takes.
● Assisting individuals in accessing community resources and support services 2021-2024
Baltimore States Attorney’s Office, Baltimore, MD - Administrative Assistant/Paralegal
● Provided administrative support to the attorneys and legal staff in a fast-paced office.
● Prepared legal documents, correspondence, reports, pleadings, and other legal documents
● Managed confidential case files and maintained accurate electronic records.
● Performed extensive data entry and document management.
● Assisted with the case preparation
● Communicated professionally with clients, law enforcement agencies, court personnel, and the public.
2014-2019
2
Frederick County Circuit Court, Frederick, MD- Family Courtroom Clerk
● Assisted Judges and courtroom personnel during family court proceedings
● Prepared court dockets and maintained official court records
● Processed legal filings and ensured accurate documentation
● Maintained confidentiality of sensitive court information
● Answered questions from attorneys, litigations, and the public regarding court proceedings. Education
2011-2013
Purdue University, Hagerstown, MD-Associates
References
Available upon Request..
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