Administrative Assistant and Customer Support

Aneesa Womack

Charlotte, NC 980-***-**** ********.******@*****.*** linkedin.com/in/AneesaWomack PROFESSIONAL SUMMARY

Organized and dependable administrative professional with 3+ years of experience supporting office operations, customer service, and records management across healthcare, retail, and training environments. Skilled in data entry, scheduling, CRM systems, and handling confidential information with discretion. Proven ability to multitask in fast-paced settings while maintaining accuracy, professionalism, and a strong commitment to customer satisfaction. CORE COMPETENCIES

• Office Administration & Operations • Customer Service & Communication • Data Entry & Records Management

• Scheduling & Appointment Coordination • Confidential Document Handling • Microsoft Office Suite (Advanced)

• CRM Software & Data Management • Inventory & Supply Management • Multitasking & Time Management PROFESSIONAL EXPERIENCE

Office Assistant

Rooms To Go Charlotte, NC January 2025 – Present

• Process customer payments and financing applications, ensuring accuracy and adherence to company policies.

• Respond to customer inquiries via phone regarding orders, deliveries, and account status, providing prompt and professional service.

• Schedule deliveries and coordinate order adjustments with internal teams to ensure accurate and timely fulfillment.

• Monitor order and shipment statuses, identifying and escalating discrepancies or issues to the appropriate team members.

• Perform inventory checks, account lookups, and order adjustments using internal systems.

• Process customer returns and maintain accurate transaction records following established procedures.

• Support general office functions including filing, data entry, and cross-departmental administrative tasks. Customer Support Representative

ResultsCX Remote June 2024 – March 2025

• Provided customer support for a healthcare client, resolving inquiries related to benefits, claims, appointments, and authorizations.

• Maintained confidential client records in compliance with HIPAA regulations and internal data security standards.

• Logged and tracked customer cases through a CRM system, escalating complex issues and ensuring timely follow-through.

• Assisted customers with appeals and escalations, demonstrating patience, empathy, and attention to detail.

• Managed high volumes of inbound communications while consistently meeting service quality standards. CPR Instructor / Office Manager

CPR Carolina Charlotte, NC February 2022 – Present

• Oversaw daily office operations including documentation management, inventory tracking, and supply ordering.

• Scheduled training classes and managed client information through a CRM system to ensure smooth operations and on-time certification delivery.

• Maintained ongoing client communication through follow-up calls, appointment reminders, and scheduling coordination.

• Handled administrative tasks including data entry, email correspondence, and office materials management.

• Supported company growth initiatives, contributing to first-page Google search visibility and a feature in the Charlotte Observer.

Temporary Office Assistant

Supreme Health Systems Charlotte, NC 2023

• Assisted with daily office operations including file management, supply organization, and routine administrative support.

• Helped coordinate appointment scheduling and maintained accurate office records and documentation. EDUCATION & CERTIFICATIONS

High School Diploma — Phillip O. Berry Academy of Technology, Charlotte, NC

• Certificate of Membership, National Society of Black Engineers

• Certificate, Advanced Manufacturing & Engineering Pathway Additional Skills & Certifications: Microsoft Office Suite (Advanced) CRM Systems HIPAA Compliance Scheduling & Records Management

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