Remote Data Entry Clerk - QA Detail Expert

RICA BERDOS

201-***-**** ***********@*****.***

SUMMARY

Over 20 years of experience in IT field

Experienced in software testing of both web and mobile applications

Strong professional work ethic

Strong analytical, planning, organizational and problem-solving skills

Ability to work under pressure

Ability to multi-task

Strong attention to detail

Ability to foster an environment of teamwork and collaboration

Ability to work on projects with little or no supervision

Excellent Customer Service and Support

Excellent Oral/Written communication skills

Proficiency in Microsoft Office suite

WORK EXPERIENCE

United Parcel Services, Inc.

2014 – 2026 Parsippany, NJ

Senior Quality Software Engineer

Spearheaded test execution efforts; conducted manual functional and regression testing prior to deployment and implementation.

Reported software issues and test activities throughout the software development life cycle.

Provided essential test data for developers, enabling the coding of specific features for the supported software.

Maintained and documented application defects with meticulous attention to detail.

Collaborated on cross-portfolio end-to-end test activities and multiple projects to ensure project objectives are met.

Engaged in comprehensive test planning and estimation activities.

Facilitated training and knowledge transfer sessions within the Team and with other QA teams.

United Parcel Services, Inc.

2005 – 2014 Paramus, NJ

Quality Assurance Tester

Authored comprehensive test scripts for new development items based on functional and business requirements.

Executed manual functional and regression testing prior to deployment and implementation.

Communicated software issues and test activities throughout the software development life cycle.

Managed and maintained detailed documentation of application defects.

Developed technical documentation and conducted internal training sessions for new releases.

Assisted in the set-up of client-server environments for testing purposes.

Mentored new team members, facilitating their onboarding and development.

Participated in End-to-End Testing to ensure system integrity.

United Parcel Services, Inc.

2004 – 2005 Paramus, NJ

Technical User Rep Specialist

Gathered and analyzed data from multiple sources, presenting key findings to cross-functional teams.

Collaborated effectively with developers and corporate user community.

Performed problem resolution, monitoring, reporting, and incident analysis for technical issues.

Executed User Acceptance Testing and reviewed test plans to ensure readiness.

United Parcel Services, Inc.

1998 – 2004 Morristown, NJ

Senior Technician — Internal Helpdesk

Provided first-level support for internal employees via US and International helpdesks.

Troubleshot issues regarding systems/applications critical to field operations.

Resolved hardware, PC-related problems, and other end-user technical issues.

Mentored fellow technicians and updated departmental training documentation.

Managed and maintained the department’s internal Newsletter.

Sharp Nurses, Inc.

1997 – 1998 New York, NY

Staffing Coordinator

Efficiently fulfilled client requests by placing qualified nurses in the shortest possible time.

Performed recruitment and screening process for nurse applicants.

Verified nurses' licenses and ensured the completeness of all required documentation.

Organized and coordinated in-house seminars for nursing staff.

Financial District Chiropractic Office

1996 – 1998 New York, NY

Office Assistant

Processed billing, insurance verification, daily collections, and bank deposits accurately.

Maintained an orderly filing system for medical, insurance, and billing records.

Monitored office supplies inventory and procured needed supplies.

Franciscan Handmaids of Mary Convent

1993 – 1999 New York, NY

Bookkeeper

Prepared monthly bank reconciliation and financial statements.

Maintained the general ledger and journals for all collections and payments.

Kept accurate records and a systematic filing system for daily operational correspondence and expenses.

EDUCATION

The Chubb Institute Jersey City, NJ

Diploma, Data Center Support

Polytechnic University of the Philippines Graduate School Philippines

Graduate Credits, Master of Accountancy (for Non-Accountants)

14 Credits completed

University of the Philippines Philippines

Bachelor of Arts, Economics

REFERENCES

Available upon request.

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