Inbound/Outbound Sales & Customer Service Specialist

VALENTINE P. VAVASIS

PROFESSIONAL SUMMARY

Experienced customer service and sales professional with a strong background in inbound/outbound calling, account management, and lead generation. Proven ability to handle high call volumes, build client relationships, and drive sales while delivering excellent customer support.

CORE SKILLS

Customer Service

Microsoft Office (Word, Excel, Outlook)

CRM Tools (Microsoft Dynamics, Salesforce, HubSpot, Five9, Hatch, Lead Perfection)

Inbound & Outbound Calls

Lead Generation

Inside Sales

Collections

Accounts Receivable & Payable

PROFESSIONAL EXPERIENCE

Hyperion Munitions

Account Coordinator 08/2025 – Present

Conduct outbound calls to business owners, pawn shops, and shooting ranges to promote ammunition products

Maintain client relationships through follow-up calls and emails

Ensure inventory needs are met and inform customers of promotions and new products

Educate clients on product offerings and specials

Marketopia

B2B Sales Representative 01/2025 – 04/2025

Conducted outbound calls to business owners to sell IT services

Generated leads and built relationships with prospective clients

Call Star

Customer Service Representative 01/2024 – 04/2024

Manage inbound calls for over 20 companies

Accurately enter service requests and route to appropriate contacts

Maintain efficiency while handling continuous call volume

Direct Remodels

Appointment Setter 07/2023 – 12/2023

Made 200+ outbound calls daily to confirm appointments

Educated prospects on products and services

Increased appointment conversion through effective communication

Home Performance Alliance

Lead Generation / Inside Sales 11/2022 – 07/2023

Handled inbound and outbound calls for lead generation and appointment setting

Educated customers on products and scheduled estimates

Supported intake coordination and sales efforts

PODS Enterprises LLC – Tampa, FL

CSR / Billing Specialist 03/2019 – 11/2022

Assisted customers with reservations, billing issues, and account updates

Adjusted rental rates and resolved account concerns

Ran daily, weekly, and monthly reports

Coordinated with dispatch and storage managers

Supported accounts receivable, billing, and collections

Trained coworkers on billing systems

Macy’s

Credit Operations 06/2018 – 03/2019

Handled inbound calls regarding credit accounts and payments

Explained credit benefits, terms, and interest rates

Iron Bow Technologies (CareFirst BCBS)

Customer Service Representative 10/2016 – 06/2018

Managed 80+ daily calls handling billing and claims

Provided policyholders with benefit and authorization information

Compared plans and calculated rates

E-TeleQuote

Licensed Sales Agent (2-40) 08/2015 – 05/2016

Enrolled customers in Medicare Advantage plans

Made 150+ calls daily

Compared carriers to find best coverage options

Managed documentation, renewals, and payments

Minuteman Health

Insurance Sales Agent 09/2014 – 03/2015

Enrolled Medicare recipients into plans

Simplified complex plan options for customers

Maintained compliance with Medicare guidelines

Made 180+ outbound calls daily

Humana, Florida Blue, Coventry

Insurance Agent 10/2013 – 03/2014

Handled high-volume outbound calls for enrollment and billing

Assisted clients with claims, coverage, and reimbursements

Ultimate Medical Academy

Admissions Advisor 02/2011 – 09/2012

Made 200+ outbound calls to prospective students

Assisted with enrollment and onboarding processes

Humana

Licensed Agent / CSR 08/2009 – 07/2010

Managed inbound and outbound calls regarding insurance policies

Processed policy updates, claims, and beneficiary changes

CCS Medical

Customer Service Representative 08/2008 – 08/2009

Processed prescription claims and follow-ups

Answered billing and medical inquiries

Ensured HIPAA compliance

Bright House Networks

Technical Support Representative 05/2005 – 12/2006

Provided phone, cable, and internet support

Troubleshot technical issues and handled billing inquiries

Managed 150+ inbound calls daily

EDUCATION

Florida Metropolitan University

Associate of Science in Network Administration

Additional 60 credits toward Bachelor’s in Operations Management

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