Customer Service Representative and Call Center

Andrea Blair

Jacksonville, FL ***** +1-904-***-**** *************@*****.***

Professional Summary

Seeking a position in Customer Service where my extensive experience will be further developed and utilized. Willing to relocate: Anywhere

Work Experience

Customer Service Representative/Call Center

Workpath Partners Jacksonville, FL

January 2024 to January 2026

I was receiving call from calls from Merrill participants with accessing their 401(k) accounts Also assisting participants with their balances, resetting passwords,and explaining their 401(k) Sales Representative/Call Center

Teleperformance Jacksonville, FL

March 2021 to November 2023

Accepting calls from Apple customers to assist customer with completing their purchases also answer question and concerns about their accounts

Customer Service Representative/Dispatcher

ADT-Jacksonville FL

September 2007 to February 2016

I was accepting calls from ADT customers that alarm was functioning for the correct enforcement such as the police, fire and the rescue or industrial response. Also in a limited amount of time the EMR answers emergency calls to provide efficient and immediate care to help injured patients Education

Medical Assistance (Associate's degree)

Concord Career Institute Jacksonville, FL

Diploma

Ronald E Lee Sr. High School Jacksonville, FL

August 1989 to June 1993

Skills

Customer service Confidential information handling Microsoft Word Windows Regulatory compliance Call center experience Computer literacy Active listening Financial services Additional Information

More than 7 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

A team player, acknowledged as "Total Quality Customer Service Professional."

Support sales reps in opening new accounts and upgrading existing service.

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Resolve issues in a timely manner.

Worked with new customers in the development of new accounts and the implementation of new systems. COMPUTER SKILLS:

• Microsoft Word, Excel, Lotus.

• Microsoft Windows XP

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