Behavior Technician & HVAC Operations Professional

Luis Cordero

*** ******* ** ***********, ** *****

**************@*****.***

cell 413-***-****

Education

Putnam Vocational High School, Springfield, MA

Graduated 2017

Objective

Dedicated and dependable professional with strong communication skills and a proven ability to thrive both independently and in team-based environments. Bilingual in English and Spanish, with experience in healthcare, heating and cooling, and logistics. Recognized for reliability, initiative, and providing excellent service in fast-paced settings. Seeking opportunities that promote professional growth and allow me to apply my skills in Behavioral Care, Customer Service, HVAC and Operations. Work History

Positive Regard Network (Tate) - Chicopee, MA May 2025 - Current Behavior Technician

● Completes all required and requested daily documentation (e.g. dailies, incident reports, intervention reports, etc.) and assures documentation is submitted to appropriate location.

● Serves as 1:1 safety aides and/or academic aides as indicated by student need.

● Plans, prepares and facilitates a variety of elective activities for students.

● Supports students’ daily routines.

Callaway Golf – Chicopee, MA February 2019 – April 2025 Finishing Setup Technician

● Set up and operate equipment based on sketches, blueprints and verbal descriptions.

● Ensure cleanliness and orderliness of department

● Ensure all products are running to their applicable product specification and that they meet quality standards

● Ensure all associated paperwork and /or computer reporting is completed accurately and in a timely fashion

● Set-up, operates, and troubleshoots equipment

● Report machine breakdowns to the Supervisor

Duct and Vent Cleaning of America Ventures – Springfield, MA June 2017 – January 2019 Service Coordinator

● Performing thorough inspections of air ducts, registers, grilles, and other HVAC components.

● Using specialized equipment to remove dust, debris, and other contaminants from air conveyance systems.

● Performing basic maintenance on HVAC systems to ensure proper functionality.

● interacting with customers to provide service and address their needs.

● Following safety procedures, company policies, and industry standards, such as those set by the National Air Duct Cleaners Association (NADCA). Girard Heating and Air Conditioning – Westfield, MA March 2016 – May 2017 Service Tech

● Troubleshooting and diagnosing issues with HVAC systems, including furnaces, air conditioners, and ductwork, and then executing repairs or recommending new installations.

● Safely installing new heating and cooling equipment and associated components, such as ductwork and gas lines, and ensuring everything is level and efficient.

● Communicating effectively with homeowners to explain diagnostic findings and proposed solutions, ensuring a positive customer experience.

● Performing routine maintenance tasks like filter replacement, system cleaning, and refrigerant level checks to ensure proper system operation.

● Maintaining a safe work environment and adhering to safety protocols and company standards.

Expertise/Certifications

● Bilingual: English and Spanish

● Highly organized, detail-oriented, and dependable

● Strong work ethic with ability to take initiative

● Excellent interpersonal and teamwork skills

● Integrity, patience, and professionalism

● Basic Life Support (BLS) Certified

● High School Diploma August 2014 – June 2017

Contact this candidate