Administrative Project Manager and Logistics Leader

Selling, analytical thinking, problem solving, communication skills, computer knowledge.

JACQUELINE M. INVERSO-KANE

Colmar, PA 18915

267-***-**** *********@*****.***

Dedicated professional with nearly 20 years hands-on experience in administrative management. Outstanding record of working collaboratively to initiate and execute organizational goals. Experienced in ensuring compliance to office policies and procedures. Solid leadership talents including, project management, record keeping, addressing customer service issues, staff supervision and more. Strong history of analytical thinking, meeting deadlines, and problem resolution. Exceptional written and verbal communication skills. Strong worth ethic, adaptability, and outstanding interpersonal skills. Project Management Customer Relations & Retention Talent Management & Training Bookkeeping

& Reporting Purchasing and Expense Tracking Inventory Management Facility Maintenance Logistics Clerical & Administration Support Microsoft Office Proficient PROFESSIONAL EXPERIENCE

TORRES CONTRACTING, LLC Hatfield, PA 1/2022- Current Local experts certified in roofing, repairs and installation. Project Manager / Administrative Specialist

Oversee the successful implementation of new and existing construction projects within time, budget, and staffing constraints including scheduling, purchasing materials, and handled customer inquiries and issues.

Ordered various materials, to be used in new and existing construction projects

Scheduled jobs and appointed teams to complete weekly task

responded to customer’s needs and emergent matters

Response to inquiries from insurance providers

Visited job sites to act as a project manager

Delivered and dumped equippers, materials, and haul debris on site DESTINY COURIERS AND LOGISTICS, LLC Colmar, PA 9/2021–9/2022 Distribution and transfer service committed to timely delivery and customer satisfaction. Owner/Operator

Established nationwide business and managed all operations including scheduling, financial accounting, maintenance of vehicles, and handled customer inquiries and issues.

Secure clients daily using a variety of load boards

Delivered various goods throughout United States

Logged driving hours and fuel usage data for accounting reports

Conducted vehicle inspections and performed minor repairs

Retained valid proof of insurance and registration in vehicles

Successfully and consistently fulfilled contract obligations. o Delivered timely service to clients through effective time management. o Coordinated delivery logistics including planning contingencies to uphold schedule. o Secured signatures and confirmations of contract completion. Selling, analytical thinking, problem solving, communication skills, computer knowledge. AMAZON DELIVERY SERVICE PARTNERS King of Prussia/Philadelphia, PA 3/2018 – 12/2022 Distribution and logistics services through Amazon’s international program. Fleet Manager

Project Management of logistics and transportation of goods to Amazon clients. Interacted with diverse personalities and levels within the company. Complied with company principles which a focus on guaranteed customer satisfaction. Supported the Over the Road (OTR)Teams through various responsibilities including:

Dispatched drivers and reassigned routes to adhere to Amazon's evolving stipulation's

Mentored drivers on successfully time management skills for optimal mileage performance

Supervised driver information, including estimated time of arrival to achieve scheduled deliveries

Coordinated daily route counts with fleet maintenance ensuring sufficient vans per diem

Collaborated with multiple rental and leasing companies to maintain fleet; suppling weekly mileage, performed van inspections, and complied with routine maintenance demands

Transported, scheduled, and tracked all routine maintenance for fleets not limited to; mediated, and scheduled repairs for property damage, warranty inspections, and major mechanical repairs

Minimized expense spending by procuring equipment inventory with optimal cost savings.

Sustained safety protocols, ensuring proper and cost-effective usage of equipment and materials

Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance

Supported leadership by delegating assignments and monitoring mechanic performance to ensure timely work completion

Recommended efficiency improvements through analysis assessments to reduce costs GEOGRAPHIC INFORMATION SYSTEMS SPECIALIST (GIS) Colmar, PA 3/2014-1/2018 Consultant: Used prior work experience and GIS mapping to analyze data about location patterns and relationships in geographical space. Responsibilities included:

Developed new business relationships to drive patient volumes, capture, new revenue streams and evaluate business development performance.

Worked with clients to assess needs and develop improvement plans

Analyze and correspond geographical data to client's business needs and goals

Offered advice and solutions on GIS-related problems

Gathered records and processed documents and field data obtained through a variety of surveys to establish boundaries, elevations, and topographic features

Implemented systematic ways to collect and maintain data THE OLD EAGLE HOTEL Quakertown, PA 1/2006 -3/2017 Charming and historic lodging experience offering guest enjoy comfortable accommodations. Bar Manager

Responsible for keeping bar running smoothly by handling day-to-day operations, as well as managing resources and employees, and creating a safe, on-brand environment for staff and guests. Maintained professionalism with diverse clientele in high pressured environment.

Coordinated with local township events to draw in unfamiliar patron visiting or new to the area

Interviewed, hired and trained staff to improve customer retention and

bolster sales

Resolved escalated customer complaints to maximize satisfaction and loyalty

Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives

Selling, analytical thinking, problem solving, communication skills, computer knowledge.

Reconciled daily cash and credit card sales transactions.

Coordinated business opening and closing procedures including managing inventory and restocking supplies.

Exercised critical judgment skills when evaluating customer’s ability to drive safely. EDUCATION

MASTER'S DEGREE / TEMPLE UNIVERSITY

GEOGRAPHY/PLANNING & GIS, GEOGRAPHICAL INFORMATION SYSTEMS BACHELOR'S DEGREE/ SHIPPENSBURG UNIVERSITY

GEOGRAPHY/ENVIRONMENTAL SCIENCE, ANTHROPOLOGY, CARTOGRAPHY SOFTWARE AND OPERATING SYSTEMS

Software: ArcGIS, (Arc INFOversion), Inkscape, ArcView, Spatial Analyst, 3D Analyst,Image Analyst, Arc INFO, Arctoolbox, Arc Edit, Arc Catalog, ArcMap, Arc plot, GRID, ERDAS IMAGINE, MrSID, AutoCAD, Draftsman, Micro Station V8,AutoCAD, Macromedia DIRECTOR, Adobe Photoshop, Adobe Illustrator, Picture Publisher, Quark, and Microsoft Office Suite. Operating Systems: Windows, Unix, iOS, Linux, macOS, and Android, ChromeOS

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