Business & Process Improvement Analyst (CSM)

MEHEK IBNAN

Ashburn, VA • 571-***-**** • ***********@*****.***

U.S. Citizen • Certified Scrum Master (CSM)

PROFESSIONAL SUMMARY

Business & Process Analyst with experience leading process-improvement initiatives, cross-functional stakeholder coordination, and data-driven reporting across finance, property management, and healthcare operations. Skilled in workflow documentation (BPMN, Visio), project tracking, and translating business requirements into actionable, automated solutions. Certified Scrum Master with a track record of managing sensitive information, meeting deadlines, and driving efficiency in fast-paced environments.

CORE SKILLS

Process Improvement & BPMN Mapping • Stakeholder & Project Coordination • Requirements Gathering • Data Analysis & Reporting • Workflow Automation • Documentation & Compliance

Tools: Yardi, SAP, QuickBooks, NetSuite, Dynamics 365, Bill.com, AvidXchange, Concur, Expensify, Stripe, ACH Systems, Microsoft Excel/Word/PowerPoint/Outlook/Teams, Microsoft Azure, JIRA, Visio, Lucidchart

PROFESSIONAL EXPERIENCE

Process Analyst – Finance — State of Virginia, Ashburn, VA Jun 2023 – Dec 2024

•Led end-to-end analysis and redesign of the employee offboarding process, identifying inefficiencies and manual bottlenecks across HR, IT, and operations.

•Conducted stakeholder interviews with HR, IT, and operations teams to gather business and technical requirements for account deactivation, asset return, and final documentation.

•Documented current-state workflows using BPMN and built process maps in Microsoft Visio to surface gaps and automation opportunities.

•Authored process-improvement reports and automation recommendations for leadership, translating findings into actionable strategy.

•Built project tracking dashboards and performance reports in Excel to monitor implementation milestones and task ownership while safeguarding confidential employee data.

•Designed executive-level PowerPoint presentations communicating process findings and automation opportunities to leadership and cross-functional stakeholders.

•Coordinated project meetings, timelines, and milestones, keeping action items on schedule throughout the redesign initiative.

•Supported automation deployment and system updates in Microsoft Azure, assisting with testing, troubleshooting, and documentation.

Assistant Manager, Administrative Services — 360 Property Management, Ashburn, VA Jan 2019 – Mar 2023

•Managed onboarding and offboarding of residential properties into the company's management portfolio, coordinating with prior management companies and Boards of Directors to secure required records.

•Verified financial documents, unit owner information, and property records to ensure completeness before transitioning properties into management.

•Built and maintained structured Excel spreadsheets tracking unit ownership, financial balances, and onboarding requirements.

•Formatted and validated property data for migration into Yardi, ensuring accuracy across financial and ownership records.

•Partnered with accounting teams, property managers, and external stakeholders to resolve discrepancies and ensure smooth transitions.

•Organized property transition documentation in SharePoint using standardized naming conventions and folder structures.

•Implemented Smartsheet to track onboarding tasks, documentation, and deadlines, improving on-time completion of property transitions.

Pharmacy Technician — CVS Pharmacy, Sterling, VA May 2014 – Jan 2019

•Assisted pharmacists in processing and preparing prescriptions, ensuring accuracy and regulatory compliance.

•Entered prescription and insurance data into the pharmacy system and resolved insurance claim issues.

•Verified patient coverage, processed claims, and resolved billing/authorization issues to ensure timely medication dispensing.

•Maintained confidential patient records in compliance with HIPAA guidelines.

•Managed inventory and ensured proper storage and labeling of pharmaceutical products.

EDUCATION & CERTIFICATIONS

•Certified Scrum Master (CSM), 2022

•Bachelor of Business and Management — In Progress (Final Year), University of Maryland

•Associate of Science, Northern Virginia Community College

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