Client Data Processing & Customer Support
Resume:
Haruna ( Jessica) Biyok
WYANDOTTE, MI 48192
******.*****@*****.***
Skills
Specializing in Data Entry, Customer Service, Administrative work, Document Processing. Over the years has built experience in Library Circulation, use of CRM, Customer Relationship Building, Client Data Processing, Microsoft Office, Food Service, Catering, Serving. Displays efficiency and productivity in every position. Strives for proper results and looks for growth in a company with an enthusiastic willingness to tackle any given task or project. Experience
OCTOBER 2025 - PRESENT
GRT Financial, Southfield MI - Client Data Processing Associate
● Processed and verified incoming documents, ensuring accuracy and completeness
● Reviewed and analyzed data to identify discrepancies or errors, taking corrective actions as necessary
● Maintained a high level of attention to detail while entering data into the system
● Performed quality checks on processed documents to ensure compliance with company standards
● Collaborated with team members to resolve any issues or questions related to document processing
● Managed a large volume of documents within tight deadlines, consistently meeting productivity targets
● Utilized software tools and systems to facilitate efficient document processing workflows
● Developed and maintained documentation of standard operating procedures for document processing tasks
● Assisted in training new employees on document processing procedures and systems
● Ensured confidentiality and security of sensitive information during the document processing workflow
AUGUST 2025 - OCTOBER 2025
M Cantina, Dearborn MI - Food Runner/Busser/Server Assistant
● Assisted servers in setting up and clearing tables, ensuring a clean and organized dining area
● Efficiently refilled water glasses for guests, maintaining a high level of customer satisfaction
● Collaborated with kitchen staff to ensure timely delivery of food orders to the correct tables
2
● Managed multiple tasks simultaneously during busy shifts, such as restocking supplies and cleaning spills
● Provided exceptional customer service by promptly addressing guest requests and concerns
● Maintained cleanliness of dining areas by regularly wiping down tables, chairs, and condiment stations
● Assisted in the preparation of dining areas before opening hours, including arranging table settings and polishing silverware
● Worked closely with servers to anticipate their needs during service, ensuring smooth operations throughout the shift
● Followed all safety protocols when handling glassware, cutlery, and other restaurant equipment to prevent accidents or injuries
● Communicated effectively with team members to coordinate table turnovers efficiently without disrupting the dining experience for guests
● Collaborated with servers to ensure accurate order delivery by verifying food items against tickets before serving them to customers
● Received positive feedback from customers for consistently providing attentive service during their dining experience
● Maintained a professional appearance at all times through proper grooming standards and wearing appropriate uniform attire
● Closely monitored beverage levels at each table throughout the shift, promptly refilling drinks as needed
● Safely transported used dishes from dining area to the kitchen, ensuring proper handling and preventing accidents
● Assisted in training new busser server assistants on restaurant procedures and best practices for efficient table bussing
● Collaborated with team members to create a positive work environment that promoted teamwork and excellent customer service
● Managed high-pressure situations during busy shifts by remaining calm and focused on providing exceptional service
● Implemented an improved system for organizing dirty dishes in the dishwashing area, reducing time spent searching for specific items
● Demonstrated strong attention to detail when resetting tables, ensuring all utensils, napkins, and condiments were
● properly arranged
APRIL 2025 - AUGUST 2025
Fratello’s, Mokena IL - Cashier/Catering Assistant
● Assisted in the preparation and presentation of food for catering events, ensuring high quality and timely delivery
● Maintained cleanliness and organization of kitchen area before, during, and after each preparation
3
● Prepared appetizers, entrees, desserts, and beverages based on specific menu requirements for each event
● Assisted in the coordination of logistics for off-site catering events including transportation of food items and equipment
● Ensured proper storage of leftover food following health code regulations to minimize waste
● Maintained a clean work environment by regularly sanitizing surfaces and utensils. Maintains cleanliness throughout the restaurant and kitchen, including wiping down stations and washing dishes from opening to closing
● Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
● Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
● Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
SEPTEMBER 2024 - DECEMBER 2024
Medline Industries, Northfield IL (Remote) - Customer Service Representative (Contract)
● Made outbound calls to Well Care members to process housing assistance checks
● Diligently updated Action Code Files on Excel to keep accurate information on Well Care members to better service customer needs
● Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
● Managed a high volume of incoming calls, consistently meeting or exceeding performance metrics for response time and resolution
● Built rapport with customers through active listening, empathy, and personalized interactions
● Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
● Consistently and efficiently met quota, taking on more responsibilities for more members once finished with my own assigned members.
JUNE 2019 - SEPTEMBER 2024
Cubic Corporation, Chicago IL - Data Entry Clerk/Administrative Assistant
● Allocating resources, and assigning maintenance tickets to bus garages for field service engineers.
● Entering fixed buses into the system, keeping track of active buses and the current statuses, and taking inventory of installed equipment.
● Typing at 38 wpm, mostly spending time filling in data reports. 4
● Coordinated fleet preventive maintenance activities, ensuring that scheduled tasks were properly identified, tracked, and completed on schedule without delay or disruption to vehicle operations.
● Streamlined the tracking and updating of maintenance schedules by designing and integrating an automated information system.
● Developed and implemented a preventive maintenance training program for new worksite employees, resulting in improved workshop productivity.
● Increased efficiency of fleet preventive maintenance operations by 20%, reducing downtime through careful planning, scheduling, and tracking of all outstanding tasks.
● Executed preventive maintenance job tracking updates to ensure accuracy and essential equipment repairs were completed in a timely and efficient manner. AUGUST 2018 - MAY 2019
Wilbur Wright College, Chicago IL - Library Circulation Clerk
● Assist librarians by sorting, shelving and cataloging various library materials such as books, magazines, newspapers and study resources for students.
● Assisted patrons with locating and checking out books, ensuring a positive customer experience
● Managed the circulation desk, processing book returns and issuing library cards to new members
● Maintained accurate records of library materials, including cataloging new acquisitions and updating existing entries
● Provided reference services to patrons by answering questions and assisting with research inquiries
● Organized and shelved books according to the Dewey Decimal System, ensuring easy access for library users
● Performed routine maintenance tasks such as cleaning shelves, repairing damaged books, and restocking supplies
● Assisted in planning and executing library programs and events for all age groups JANUARY 2018 - MAY 2018
Burlington, Norridge IL - Seasonal Retail Sales Associate
● Provided exceptional customer service to ensure a positive shopping experience for all customers
● Assisted customers in finding the perfect products based on their needs and preferences
● Processed returns and exchanges efficiently, ensuring accuracy and customer satisfaction
● Maintained knowledge of store policies and procedures regarding returns and exchanges
● Collaborated with team members to meet sales goals during peak holiday seasons
● Handled cash transactions accurately, including processing refunds for returned items
● Organized merchandise on the sales floor to create an appealing shopping environment
● Resolved customer complaints or concerns promptly and effectively, striving for complete resolution
5
● Built strong relationships with customers through friendly interactions and personalized service
● Utilized point-of-sale systems accurately to process transactions quickly
● Maintained cleanliness of work area, including cash register stations, fitting rooms, and sales floor
● Demonstrated excellent problem-solving skills when handling difficult or irate customers
● Increased customer loyalty by offering personalized recommendations based on previous purchases
OCTOBER 2017 - DECEMBER 2017
Dunkin, Norridge IL - Cashier/Barista
● Responsible for making beverages with care, preparing food orders, working the cash register, cleaning and stocking the store. Baristas must do all of these tasks quickly and efficiently while making friendly conversation with patrons.
● Prepare and serve drinks that meet quality standards
● Properly handle, clean, and maintain all equipment
● Take orders, questions, and concerns in a polite and efficient manner
● Accurately handle cash and credit card payments, following appropriate cash-handling procedures
● Serve customers quickly and with accuracy
● Practice and demonstrate relevant health and safety standards. Education
JULY 2018 - JULY 2018
Wilbur Wright College, Chicago IL - GED
MAY 2018 - AUGUST 2019
Wilbur Wright College, Chicago IL - Some College, Business Administration
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