Case Management & Technical Support Professional
Resume:
JUSTIN
MILLER
**.**********@*****.***
Boone, NC 28607
Experienced professional with a diverse background in case management, disaster recovery, technical support, sales, and customer service. Managed caseloads of more than 250 clients, assisted individuals in accessing housing and community resources, resolved complex technical issues, and built lasting customer relationships throughout a career spanning healthcare, government services, technology, and sales. Recognized for adaptability, strong communication, and a commitment to helping people find effective solutions.
PROFESSIONAL SUMMARY
SKILLS
• User experience (UX) design
• Smart home integration.
• Project management
• Excel - pivot tables
• Microsoft 365
• Jira
• Windows 10/11, Windows Server, Linux
• E-commerce
• Product Troubleshooting - Hardware, Software
• Healthcare administration
• Biopsychosocial
• CRM software proficiency
• Analytical problem solver
• Client Advocacy
• Knowledge base management
Appalachian State University
Boone, NC
Bachelor of Science: Graphic Arts And Imaging
Technologies
EDUCATION
CERTIFICATIONS
• Substance Use Disorder Registered Counselor
Endeavors - Case Manager - Disaster Relief Government Services Boone, NC • 06/2025 - 06/2026
Healing Path - Case Manager - Mental Health/Substance Abuse 11/2022 - 05/2025
ECR Software - Software Support Technician - Level 2 09/2020 - 09/2022
U.S. Buildings - Elephant Structures - Sales Representative, Assistant Manager 02/2014 - 09/2020
Audio Video Headquarters - Manager, Installer, Customer Service 07/2005 - 01/2014
WORK HISTORY
Supported Hurricane Helene housing relief efforts by assisting applicants through eligibility, documentation, and resource coordination processes. Handled a caseload exceeding 250 active cases to facilitate support.
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• Oversaw caseload management to address diverse patient needs effectively. Ensured accurate maintenance of applicant progress records and comprehensive documentation of services and case notes to support case management.
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Collaborated with community resources to connect clients with essential services and support systems.
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• Monitored case progress, ensuring timely follow-ups and updates for optimal client outcomes.
• Conducted census and audit processes for client intakes as a certified substance abuse counselor.
• Monitored clients' progress and tracked client services to provide crisis interventions. Assisted clients in navigating housing, legal services and public benefits to gain access to Valuable resources.
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Diagnosed and resolved hardware, software, and network issues for end users, improving system reliability and minimizing downtime.
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• Researched and identified solutions to technical problems.
• Tested new software and hardware prior to deployment.
• Excellent communication skills, both verbal and written.
• Monitored system performance to identify potential issues.
• Compiled and organized knowledge base articles to enhance information accessibility.
• Delivered exceptional results by efficiently resolving tickets to enhance customer satisfaction.
• Customer service and Building advisor
• Trained new associates in successful sales and performance strategies.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Over one million dollars in sales of red iron and metal buildings. Fostered customer and supplier relationships to enhance account development and ensure seamless operations.
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Oversaw project management processes to enhance team collaboration and streamline workflow efficiency.
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Assisted teams in achieving project goals efficiently. Supported project management processes to meet deadlines. Facilitated collaboration among team members.
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