Technical Support & Client Services Specialist

Christopher J. Johnson

Sacramento, CA 916-***-**** ***********************@*****.***

SUMMARY

Technical operations and client support professional with 7+ years of experience supporting users, troubleshooting hardware, software, account access, and business application issues, and maintaining systems in fast-paced professional environments. Hands-on experience with user account setup, device and application troubleshooting, Microsoft Office, CRM/ATS platforms, SaaS applications, process documentation, and user training. Proven ability to diagnose problems, resolve routine technical issues, escalate complex issues to appropriate resources, and communicate solutions clearly to users and team members. EDUCATION

Cosumnes River College

Business Administration Coursework

Academy of Art University

Coursework toward Bachelor’s Degree

EXPERIENCE

Career Services Associate December 2025–Present

Carrington College Sacramento, CA

• Provide day-to-day user and operational support, troubleshooting account access, application, documentation, and workflow issues and escalating problems requiring additional technical resources.

• Assist with user account setup, access, and routine system-related issues across applications used in daily operations.

• Maintain and update electronic records and databases while ensuring accuracy, confidentiality, and adherence to established procedures.

• Track service activity, employment outcomes, and operational data using spreadsheets, databases, and reporting tools.

• Review electronic documents and records for accuracy, identify discrepancies, and take appropriate corrective action.

• Communicate with graduates, employers, and internal stakeholders through phone, email, and digital platforms while managing competing priorities and time-sensitive requests.

• Identify recurring issues and opportunities to improve workflow efficiency and service quality. Manager of Lead Development January 2024–August 2025 Passive Candidate Pro AI

• Provided technical and operational support to a distributed team using Microsoft, CRM, sourcing, reporting, and cloud-based business applications.

• Set up user accounts and assisted team members with account access, application configuration, system navigation, and routine technical issues.

• Troubleshot software, application, account, data, and workflow problems; identified causes and resolved issues within scope or escalated them to the appropriate technical resource.

• Assisted users with device and application troubleshooting to maintain productivity across a remote work environment.

• Trained team members on software platforms, system workflows, troubleshooting practices, and established operating procedures.

• Managed CRM records, reporting dashboards, spreadsheets, and high-volume data workflows while monitoring for errors, duplicate records, and process failures.

• Created and maintained SOPs, workflow documentation, training materials, and quality-control procedures to promote consistent operations.

• Communicated system and process changes to team members and provided ongoing knowledge transfer and real-time support.

• Used Microsoft Excel and reporting tools to analyze operational data, identify recurring problems and trends, and support decision-making.

• Coordinated with leadership and other resources to escalate and resolve system and operational issues outside the team's scope.

Senior Sourcing Specialist July 2021–August 2024

The Johnson Group / Passive Candidate Pro AI

• Supported users across CRM, database, sourcing, communication, and reporting systems in a high-volume professional environment.

• Troubleshot account access, software, application, data, and workflow issues and assisted users with resolving routine technical problems.

• Assisted with account setup, system access, and application configuration for business platforms used by team members.

• Maintained accurate CRM and database records through data validation, reconciliation, duplicate identification, and quality-control reviews.

• Provided guidance to colleagues on application workflows, system functionality, and troubleshooting procedures.

• Used Microsoft Office, CRM systems, LinkedIn Recruiter, ZoomInfo, and other web-based applications to manage and analyze large volumes of information.

• Identified recurring system and operational issues and collaborated with team members and leadership to implement solutions and process improvements.

• Followed established procedures and quality standards while independently managing time-sensitive assignments.

Implementation Coordinator January 2020–July 2021

The Johnson Group

• Supported implementation, account setup, and operational workflows across multiple business applications, databases, and electronic systems.

• Assisted users with account access, application setup, system navigation, and routine software and workflow troubleshooting.

• Diagnosed system, data, and workflow problems, implemented corrections within scope, and escalated issues requiring additional technical support.

• Maintained electronic records, reports, spreadsheets, and system data while ensuring completeness and accuracy.

• Developed and documented procedures for recurring system and operational workflows to improve consistency and support knowledge transfer.

• Assisted with onboarding and training by setting up users and explaining applications, procedures, and workflow requirements.

• Managed multiple assignments and support needs while communicating issue status and resolution information to appropriate stakeholders.

Student Intern January 2018–May 2019

The Johnson Group

• Performed database updates, data entry, document preparation, scheduling, and administrative support.

• Assisted with routine account, application, and system-related tasks while learning organizational technology and processes.

• Reviewed electronic records for completeness and accuracy and corrected discrepancies when identified.

• Learned new software, systems, and business processes quickly while supporting daily team operations. TECHNICAL SKILLS

Microsoft: Windows, Excel, Word, Outlook, PowerPoint, Teams Technical Support: User Account Setup, Account Access Troubleshooting, Desktop & Application Troubleshooting, Software Troubleshooting, Device Setup, User Support, Issue Identification & Escalation, Technical Documentation Business Systems: Recruiterflow, Close CRM, LinkedIn Recruiter, ZoomInfo, ADP/Insperity, CRM/ATS Platforms Data & Reporting: Excel Reporting, Data Validation, Data Reconciliation, Dashboards, Database Management, Quality Assurance

Operations: SOPs, Process Documentation, Workflow Management, Continuous Improvement, Knowledge Transfer, User Training, Cross-Functional Support

Additional: Google Workspace, Adobe Acrobat, Electronic Records Management

Contact this candidate