Remote Data Entry & Order Support Specialist

ANDREW SORIA

Dallas, TX 214-***-**** ********@*****.***

CUSTOMER SERVICE & ORDER ENTRY SPECIALIST

PROFESSIONAL SUMMARY

Customer service and order entry professional with 20+ years of experience supporting customers and daily business operations in a manufacturing and distribution environment. Experienced processing high volumes of customer orders, entering and updating order information, answering phone and email inquiries, providing order status updates, assisting with billing questions, and coordinating shipping information. Known for accuracy, dependable customer service, and managing multiple customer requests and priorities in a busy work environment.

CORE SKILLS

Customer Service • Order Entry • Order Processing • Phone Support • Email Support • Customer Account Support • Data Entry • Order Status & Follow-Up • Invoice Support • Shipping Coordination • Customer Communication • Record Keeping • Documentation • Problem Resolution • Administrative Support • Microsoft Word • Microsoft Outlook • Google Docs PROFESSIONAL EXPERIENCE

THERM PROCESSES Dallas, TX

Customer Service & Order Management Specialist 2015–2026

• Entered and processed approximately 50–75 customer orders per day, ensuring customer and order information was entered accurately.

• Supported 60+ customer accounts by phone and email, responding to questions about orders, billing, shipping, and delivery status.

• Updated customer and order information as changes occurred throughout the order process.

• Followed up on customer requests and worked with internal departments to obtain order, production, and shipping information.

• Assisted with 20–50 invoices daily, including reviewing information and helping resolve customer billing questions.

• Communicated with customers regarding order status, delivery information, and changes to their orders.

• Coordinated with warehouse, accounting, purchasing, production, and shipping personnel to help keep customer orders moving.

• Maintained customer records, order documentation, invoices, and other business information accurately.

• Managed a high volume of customer requests while maintaining professional and dependable communication.

• Worked independently to prioritize daily orders, customer requests, follow-ups, and administrative tasks. LOGISTICS & SHIPPING COORDINATOR 2010–2015

• Coordinated approximately 40–120 shipments per day, including scheduling pickups and providing shipment information.

• Communicated with customers, carriers, vendors, and internal departments regarding shipment status and delivery information.

• Maintained shipping records and documentation.

• Entered and updated shipment information and followed up on delivery issues.

• Assisted customers and internal departments with questions regarding shipments and order deliveries.

• Helped coordinate daily shipping activities while managing multiple requests and deadlines. SHIPPING & RECEIVING ASSOCIATE 2005–2010

• Processed incoming and outgoing shipments and verified shipment information.

• Maintained accurate receiving and shipping records.

• Assisted with inventory and shipment documentation.

• Communicated with internal departments regarding incoming materials and outgoing orders.

• Supported daily warehouse and shipping activities in a fast-paced environment. TECHNICAL SKILLS

Microsoft Word • Microsoft Outlook • Google Docs • Email Systems • Order Entry Systems • ERP System Experience • Customer Records • Data Entry • Electronic Documentation

EDUCATION

High School Diploma

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