Administrative Assistant & Office Operations
Resume:
Nicole Antrum
Administrative Professional
Waterbury, CT 06708 +1-203-***-**** ******.*****@***.*** Professional summary
Highly self-motivated, resourceful, efficient and focused Administrative office professional with more than 10 years of experience excelling at achieving project goals and daily workflow. Strong at prioritizing and completing multiple tasks simultaneously while maintaining strong attention to detail. While answering high volume of incoming calls and handling in person inquiries from clients and colleagues able to main a solid professional and efficient work ethic. Willing to relocate to: Connecticut
Authorized to work in the US for any employer
Work experience
Administrative Assistant
Porter and Chester Institute
February 2026 to Present
• Answer multi-line phone system and routes calls
• Greet and monitor visitors, determine their needs, and notify the proper person/office
• Perform general clerical duties such as faxing, addressing correspondence, and word processing support as required
• Receive and sort mail
• Enter, monitor, and update student and/or alumni information into CampusVue
• Place orders and create stipend disbursements in Campus Nexus Finance (CNF)
• Maintain electronic and/or paper files and records for students and/or employees, as directed, maintaining confidentiality at all times
• Prepare and maintain faculty files, accrediting forms for faculty.
• Coordinate check requests, p-card requests and reconciliation, and/or processing of campus invoices to Accounts Payable
• New term, end of term, graduation preparation duties (eg, ordering uniforms, badges, laptops, certificates, pins, etc)
• Special event administrative support
• Serve as temporary back-up for Education Administrative Assistants • Complete special projects as assigned Office Assistant/Book
Naugatuck Youth Services Naugatuck, CT
October 2025 to Present
• Process biweekly Payroll
• Accounts receivable/payable
• Answer and direct phone calls, take messages, and greet visitors.
• Manage incoming and outgoing mail, emails, and general correspondence.
• Maintain organized filing systems (both digital and physical).
• Schedule appointments, meetings, and maintain office calendars.
• Order and maintain office supplies and equipment.
• Assist with preparing reports, presentations, and documents.
• Support staff with data entry, photocopying, scanning, and other clerical tasks.
• Coordinate office activities and ensure efficient workflow.
• Maintain confidentiality of sensitive information. Personal care
Private Family Waterbury, CT
March 2023 to Present
• maintaining calendar
• Preparing meals
• Home organizing
• Grocery/personal needs shopping
• Setting appointments
• Making calls/contacting customer service to discuss account problems, cable utilities, banking etc.
• light house cleaning
Front Desk Agent/Night Auditor
DoubleTree by Hilton Bristol, CT
December 2023 to April 2024
Front Desk/Night Auditor
Office Assistant
State of ct board of pardons and parole Waterbury, CT November 2012 to December 2023
Answer incoming calls and inquiries
Open, sort and distribute incoming mail
Create and maintain schedules
Request records and evaluations, via fax, email
Scan records and save into inmates case notes
Retrieve and enter information database
Maintain and update excel spreadsheets
Assist parole managers
Prepare, fax, email, distribute, post to the web hearing dockets and minutes Gather reports & evidence to compile warrant packets Compose and answer public and inmate correspondence Receive, answer and complete all Freedom of Information requests via email, phone, mail Edit, transfer, create CD’s of audio recordings via voice recorder, windows media player, windows moviemaker and light scribe
Office Assistant
State of ct board of pardons and parole Waterbury, CT November 2012 to December 2023
Answer incoming calls and inquiries
Open, sort and distribute incoming mail
Create and maintain schedules
Request records and evaluations, via fax, email
Scan records and save into inmates case notes
Retrieve and enter information database
Maintain and update excel spreadsheets
Assist parole managers
Prepare, fax, email, distribute, post to the web hearing dockets and minutes Gather reports & evidence to compile warrant packets Compose and answer public and inmate correspondence Receive, answer and complete all Freedom of Information requests via email, phone, mail Edit, transfer, create CD’s of audio recordings via voice recorder, windows media player, windows moviemaker and light scribe
Wait staff
Mahan's Lakeview Wolcott, CT
July 2017 to October 2017
Setup and breakdown of function rooms. Execute prompt, courteous and efficient service of food and beverages to guest. Serve and assist the bride during wedding photo session and during reception. Additional work i.e. cleaning, stocking, folding, polishing silverware
Wait staff
Mahan's Lakeview Wolcott, CT
July 2017 to October 2017
Setup and breakdown of function rooms. Execute prompt, courteous and efficient service of food and beverages to guest. Serve and assist the bride during wedding photo session and during reception. Additional work i.e. cleaning, stocking, folding, polishing silverware
Office assistant
CT Dept of Social Services
May 2012 to November 2012
Create documents. Answer incoming calls, take messages, relay calls. Receive, sort and distribute incoming mail.Greet and directs public inquiring front window.Enter and retrieve data on computer terminal.Enter personal payroll information.Handle routine requests from caseworkers, supervisors, etc. Review materials for accuracy and completeness
Data Entry Operator
Anstro Manufacturing Bristol, CT
September 2009 to September 2011
Enter inventory stock information. Enter payroll information via. Microsoft Excel. Prioritize office work flow. Maintain shipping records. Answer incoming calls, Filing, faxing. Process numerical details regarding scrap metal. Respond to inquiries and apply agency policy. Customer Service and Vendor maintenance.
Data Entry Operator
Anstro Manufacturing Bristol, CT
September 2009 to September 2011
Enter inventory stock information. Enter payroll information via. Microsoft Excel. Prioritize office work flow. Maintain shipping records. Answer incoming calls, Filing, faxing. Process numerical details regarding scrap metal. Respond to inquiries and apply agency policy. Customer Service and Vendor maintenance.
ITW Highland
Waterbury, CT Waterbury, CT
November 2008 to May 2009
Assist QC Manager, scheduling, report generation, proxy at meetings etc. Prioritize office work flow. Presentation development. Answer incoming phone calls, Filing, faxing. Travel, event and meeting oversight and support. Respond to inquiries and apply agency policy. Data entry and retrieval
assistant
ITW Highland Waterbury, CT
November 2008 to May 2009
Assist QC Manager, scheduling, report generation, proxy at meetings etc. Prioritize office work flow. Presentation development. Answer incoming phone calls, Filing, faxing. Travel, event and meeting oversight and support. Respond to inquiries and apply agency policy. Data entry and retrieval
Aerotek Wallingford, CT
June 2008 to August 2008
Operate multi button phone line. Locate documents via macrophage. Organize electronic data. Update spreadsheets. Data entry and retrieval. Maintain filing system
Data entry and retrieval
Aerotek Wallingford, CT
June 2008 to August 2008
Wallingford, CT
Operate multi button phone line. Locate documents via macrophage. Organize electronic data. Update spreadsheets. Data entry and retrieval. Maintain filing system
Customer Service Representative
Kuehn & Nagle Waterbury, CT
July 2007 to June 2008
Arrange track shipments via Internet. Operate multi-button phone, fax, pc, copier. Maintain active communication with customers. Compose, correspond process proof of delivery. Respond to inquiries and apply agency policy. Update and maintain spreadsheets. Audit coworkers data entry.Priority office workflow
Customer Service Representative
Kuehn & Nagle Waterbury, CT
July 2007 to June 2008
Arrange track shipments via Internet. Operate multi-button phone, fax, pc, copier. Maintain active communication with customers. Compose, correspond process proof of delivery. Respond to inquiries and apply agency policy. Update and maintain spreadsheets. Audit coworkers data entry.Priority office workflow
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Office Assistant
State of CT, D.O.C
Education
One to One Program (Certificate)
Goodwin College
February 2009 to March 2009
Certificate
Goodwin College One to One Program
February 2009 to March 2009
Upper secondary education
Trade school
Associate's degree
High school diploma or GED
Skills
Manufacturing Travel scheduling Property maintenance Data entry Buyer experience Bookkeeper experience Proofreading Assembly Interpersonal skills Invoice payment processing Personnel records management Account management Financial services Bookkeeping Phone call management Packaging Freight Data collection In-person customer service Multitasking Executive administrative support Patient interaction Packing Payroll Databases Senior leadership Demand planning Microsoft Outlook Calendar Google Docs Quality assurance Schedule management Microsoft PowerPoint Video conferences (communication methods) Phone inquiries Written communication Microsoft Project Cold calling Medical scheduling Clerical experience Analysis skills Technology management Year-end close Law enforcement Expense management Computer skills Financial records review Customer support Email customer support Invoice matching Experience working with individuals with disabilities Time & attendance systems Record keeping Balance sheet reconciliation Working with people with developmental disabilities Calendar management Organizational skills Spreadsheets Customer complaint resolution Maintenance Records management Personal assistant experience Outdoor work Cross-functional collaboration Shipping & receiving Accounting software Microsoft Office Picture archiving and communication systems (PACS) Software troubleshooting Inside sales Customer communication Quality data entry Phone communication Clear language communication Microsoft Publisher Marketing Calendar Medical terminology Microsoft Word Microsoft Access Order processing Managing executive calendars Confidential information handling General ledger accounting Accounts receivable Financial report interpretation Telephone systems Accounts payable experience within healthcare industry Manual handling Purchasing CRM system proficiency Private practice administrative experience Customer relationship management Palletization Payroll processing Retail math Solution development Customer inquiry handling Customer support specialist experience Task prioritization Dental terminology Client rapport building Database management Scanning Technical support Manufacturing facility experience Typing Social media marketing Negotiation Call center experience Conflict management Cash register Multi-line phone systems Meal assistance Microsoft Outlook Shipping and receiving inventory management Social media management School experience Accounting systems Technical Proficiency Human resources Managing clients in a customer support role CRM software Invoice reconciliation Phone answering Purchase orders Office experience Attention to detail Night audit HR support Research Experience Client database systems Travel planning Procurement Grammar Experience File organization Accounting Warehouse management Accounting support Accounts receivable management Productivity software Financial records management Administrative experience Inventory management Medical administrative support Telemarketing Content review Materials handling Supervising experience Objection handling (sales technique) Teamwork English Computer operation ADP Non-technical user support Medical payment processing Interpersonal communication Coordinating with subcontractors on construction projects Sage Google Calendar Word processing Vendor contract management Patient service Data classification Warehouse experience Phone etiquette Contracts Microsoft Teams Managing customer accounts Customer relationship building 10 key typing Oracle Complaint handling Client interaction via phone calls Retail store experience Accounts payable General ledger reconciliation Document management Maintaining patient confidentiality Computer literacy Google Suite QuickBooks Online Filing Warehouse management system Math Office management Financial report writing Customer service QuickBooks Sales Project coordination Office phone management Customer information system software Microsoft Excel Service scheduling Client communication Adobe Acrobat Appointment scheduling Event customer service Presentation preparation Administrative experience within healthcare Document quality checks PCI Customer data entry Passenger vehicle Employee relationship building Event planning Administrative experience within finance industry E-commerce Leadership Office record organization Merchandising Cash handling Handling customer inquiries Writing skills Editing Time management Front desk Report preparation Problem-solving Communication skills Customer segmentation Space planning Critical thinking Windows Relationship management Invoice dispute resolution Retail sales Epic Event coordination Hospitality
Languages
English
Certifications and licenses
Driver's License
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