Virtual Administrative Assistant - Office & CRM Support

Chelsey Little

936-***-**** • *************@*****.*** • Sugar Land, TX

Summary

Professional Virtual Administrative Assistant with 11+ years of experience providing high-level support and optimizing administrative workflows. Expertise in Microsoft Office, Google Workspace, and CRM Management to drive operational efficiency in remote environments. Proven track record in database maintenance and complex calendar scheduling, dedicated to supporting property management and real estate asset performance.

Work Experience

Office ManagerJanuary 2022 – May 2025

MARY'S TAX CO., HOUSTON, TX

●Developed and implemented systematic filing systems and document formatting standards to improve record organization and retrieval.

●Managed office budgets and financial tracking through database maintenance, identifying key cost-saving measures.

●Coordinated administrative tasks including calendar scheduling, travel arrangements, and email management for executive staff.

●Maintained confidential employee records and sensitive documentation ensuring full compliance with privacy and real estate regulations.

●Implemented project management software and CRM management systems to boost team collaboration and administrative productivity.

Server/BartenderMay 2023 – April 2025

WHISKEY CAKE, SUGAR LAND, TX

●Organize and coordinate private events by managing complex logistics and scheduling to ensure 100% customer satisfaction.

●Maintain facility standards through proactive asset performance management and inventory logistics to streamline daily operations.

●Train new staff on service-oriented best practices and company policies to ensure consistent excellence in administrative and operational workflows.

●Resolve customer concerns and operational pain points promptly to maintain a high-performance service environment.

Office AdministratorFebruary 2017 – January 2022

SAVER AUTO, HOUSTON, TX

●Maintained accurate financial records and performed data entry for office expenses to ensure budget integrity.

●Developed efficient document organization systems to optimize remote operations and administrative accessibility.

●Managed professional relationships with external stakeholders, vendors, and contractors to facilitate seamless business operations.

●Streamlined invoice processing using automated real estate software adjacent tools, reducing processing time by 29%.

Office Administrative AssistantFebruary 2013 – August 2017

SPRINGTIME HOUSE IN ROMANIA- USA, INC., HOUSTON, TX

●Prepared and edited professional reports and presentations using the Microsoft Office suite, focusing on precise document formatting.

●Performed high-volume data entry and database maintenance with exceptional attention to detail to ensure record accuracy.

●Managed expense reports and financial reimbursement processing using dedicated accounting software tools.

●Organized standardized templates for common administrative tasks, resulting in increased workflow efficiency.

Education

Associate's degreeAugust 2006 – May 2009

Southern Illinois Collegiate Common Market, Carbondale, IL

Additional Skills

Technical Proficiencies: Microsoft Office, Google Workspace, Data Entry, Document Formatting, Database Maintenance, Real Estate Software

Administrative Operations: CRM Management, Project Management Software, Calendar Scheduling, Email Management, Workflow Optimization, Remote Operations

Professional Core: Asset Performance, Property Management Support, Stakeholder Relations, Budget Management, Office Administration, Customer Service Excellence

Certifications

●Notary Public

Additional Information

Permit: Yes

Contact this candidate