Energy Efficiency Client Services & Utility Operations Manager

TROY HENRY

CLIENT SERVICES MANAGER ENERGY EFFICIENCY UTILITY OPERATIONS PROGRAM LEADERSHIP

Manalapan, NJ 610-***-**** *********@*****.*** www.linkedin.com/in/troy-h-763b8133 PERFORMANCE SUMMARY

Client Services Manager, Energy Efficiency Coordinator and Utility Operations Leader with 15+ years of experience leading commercial, industrial, and municipal energy programs within regulated utility environments. Expertise in Salesforce and CRM, onboarding training, energy efficiency, demand-side management (DSM), utility operations, customer engagement, customer resolution, complex billing resolution, incentive programs, regulatory compliance, project delivery, cross-functional collaboration, cross-functional leadership, and capital infrastructure initiatives. Demonstrated strong B2B customer service and relationship management capabilities. CORE LEADERSHIP COMPETENCIES

Client Services & Customer Engagement Energy Efficiency Programs Utility Operations Program & Project Management Commercial & Industrial (C&I) Programs DSM & DER Grid Modernization Regulatory Compliance Capital Projects HVAC & Lighting Retrofits Building Electrification KPI Reporting Cross-functional Leadership PROFESSIONAL EXPERIENCE

Energy Efficiency Consultant / Senior Project Manager - Commercial Accounts JCP&L / FirstEnergy Corp June 2013 - April 2026

• Managed a portfolio of 150-300+ commercial, industrial, and municipal customers participating in utility-sponsored energy efficiency programs.

• Led end-to-end project implementation including customer qualification, engineering coordination, incentive processing, and project closeout.

• Partnered with engineering, transmission, distribution, and regulatory teams to ensure compliance and successful program execution.

• Provided trusted technical guidance on HVAC, lighting, building automation, and electrification projects. Revenue Operations Supervisor / Energy Programs Project Manager JCP&L / FirstEnergy Corp June 2013 - April 2026

• Oversaw operational execution and reporting for regulated utility energy efficiency programs.

• Improved workflow efficiency, operational tracking, and regulatory reporting processes.

• Coordinated cross-functional teams supporting engineering, operations, regulatory affairs, and customer service.

• Supported utility compliance initiatives and continuous process improvement. Service Delivery & Utility Operations Manager

Spectrotel Communications 2005 - 2011

• Managed enterprise telecommunications service delivery, vendor coordination, and operational performance. TECHNOLOGY

Microsoft Dynamics 365 Microsoft Word Microsoft Excel Microsoft Outlook Microsoft Teams Microsoft PowerPoint Live-chat Platforms Windows Operating Systems Internet & Web-browser Navigation Accurate Data Entry File & Folder Management Uploading/Downloading Documents Multiple Applications & Browser Tabs Basic Computer Troubleshooting Cloud-based Applications GIS CRM FLEX Storm Management TCPR Utility Program Tracking Systems

EDUCATION

Wagner College - Business Administration & Management

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