Store Manager, Customer Service & Inventory Lead
Resume:
Shivonne Hargis
Sherman, TX *****
********.******@*****.***
WWW: https://bold.pro/my/shivonne-hargis-250*********/764r
Professional Summary
Dynamic Store Manager at Buff City Soap with a proven track record in customer service and inventory management. Expert in training and mentoring staff, fostering a positive team environment. Enhanced operational efficiency through effective problem-solving and multitasking, ensuring a seamless shopping experience for customers.
Work History
June 2023 - May 2025
Buff City Soap - Van Alstyne, TX
Store Manager
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
January 2023 - June 2023
Chilis Resturant - Anna, TX
Quality Assurance Specialist
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
Educated employees on specific QA standards and confirmed maintenance of standards.
Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
November 2018 - August 2021
Clyde Cosper State Veterans Home - Bonham, TX
Charge Nurse
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
Conducted daily shift briefs to inform staff of changes in patient care assignments.
Mentored and supervised junior nurses, fostering a supportive and professional work environment.
August 2013 - November 2018
Terrace at Denison - Denison, TX
Charge Nurse
Same as above charge nurse
Education
July 2013
Grayson College Denison, TX
Assosciates General Studies
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Inventory management
Shift scheduling
Employee training
POS systems
Inventory control
Contact this candidate